Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

May 11, 2021

Love the look for the Help Center. Even the support team that's very quick to help with any design issues!

Harazat Box
Canada
Over 2 years using the app
April 7, 2023

Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.

Thanks again Helpcenter team :)

Smoke&Cinders
United Kingdom
Over 2 years using the app
Shark Byte, Inc replied April 7, 2023

Hi there Smoke&Cinders !

Thank you for leaving such a positive review and for such a high rate of our support team work.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,

HelpCenter team

August 19, 2018

The app you must have. Easy to install and use. It's incredible!

Sda038
Thailand
Over 2 years using the app
July 7, 2017

Our company uses HelpCenter for our store's FAQ page. Their app is very easy to use and it looks very professional! We've never had any issues with the app, and it meets all of our FAQ page needs. You can view it on our store High Society Canine at the following URL: https://highsocietycanine.com/apps/help-center

Highsocietycanine
United States
Over 2 years using the app
April 26, 2021

I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!

by Diehl
United States
Over 2 years using the app
February 24, 2016

This is a great app! It was just what I needed. Easy to install and even easier to use. I had a small styling issue but the support staff attended to it immediately and at no cost. Very glad I found this app and installed it. Big thumbs up to them!

Bonsai Tree 2
South Africa
Over 2 years using the app
May 28, 2019

Excellent format and very easy to use! I would highly recommend this app for anyone building a FAQ page or knowledge base.

Smart Home Gadgets
Canada
Over 2 years using the app
March 28, 2017

Awesome app that delivers all that you need. Best of all, you don't see any powered by message. Definitely 5 stars!

6 0 Shot
Singapore
Over 2 years using the app
October 13, 2018

This app is amazing and so easy to use, we love it!! Have a help center has greatly improved the credibility of our store. In addition, the support team has always been super quick to help answer questions, customize the way the app appears just for us and generally help out. Highly recommend!

Cariset
United States
About 2 years using the app
September 4, 2019

First of all, the app works great. The customer service in helping me to resolve an issue was one of the most rewarding experiences I've received yet. They took the time to show what most companies lack in this ecommerce world, and that's the word "empathy." I love this app. Period. Thanks again guys for helping our company.

YOUnique Fashion
United States
About 2 years using the app
Shark Byte, Inc replied September 5, 2019

Dear YOUnique Fashion,

Thank you for your kind words, they inspire us a lot! We wish you all the best in your business and if you'll need any help regarding Help Center app - just let us know, we'll do our best.

Have a great day!
Help Center support