Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

November 13, 2016

It is very good app!!!! i love it so much

Ta Tha Tabrand
Thailand
About 2 years using the app
January 17, 2021

Beautiful and easy app to use and will definitely recommend it to anyone. I love it... so go get it :)

FurPawSake
Philippines
About 2 years using the app
June 8, 2017

So far so good. only 30 seconds in!!

Zumi
Australia
About 2 years using the app
September 15, 2021

The app is great and helped me to create a really attractive FAQ page. The support is also excellent.

Squirrl
Australia
About 2 years using the app
April 12, 2018

Excellent app! Does exactly as it states and I'm all for FREE things ;) Made my FAQs page look professional and easy to navigate for my visitors.

Topglamshop
United States
About 2 years using the app
May 2, 2023

Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.

Securfix
Spain
About 2 years using the app
Shark Byte, Inc replied May 2, 2023

Hello Securfix Team!
Thank you for your wonderful feedback, we do appreciate it :)
Our Team is always here to help, so I hope your journey with our app will be joyful.

Best regards,
Hepcenter Team.

June 11, 2019

Super app, does well the job.
Can anyone let me know where I could in the code update the style of the page created by HelpCenter ? For instance I would like to modify the code to show smaller title.

Thanks !

ADAPTO
France
About 2 years using the app
Shark Byte, Inc replied June 12, 2019

Hi Adapto! Thank you for using our app and it's great that you enjoy using it! :) Speaking about the style edits, you can do this by addressing the Helpcenter page from a main liquid file. In most cases it is theme.scss.liquid. I'm pasting the code below which addresses all fonts sizes, but you can leave only H1 line to edit the main title.

.s4com-helpcenter .s4com-space-bottom h1 {
font-size: 20px;
}
.s4com-helpcenter .s4com-space-bottom h2 {
font-size: 20px;
}
.s4com-helpcenter .s4com-space-bottom h3 {
font-size: 20px;
}
.s4com-helpcenter .s4com-space-bottom h4 {
font-size: 15px;
}
.s4com-helpcenter .s4com-space-bottom p,
.s4com-helpcenter .s4com-space-bottom span {
font-size: 15px!important;
}

Edited July 2, 2019

The best FAQs builder you can find out there, works very well and is free! The support team is always wiling to help you on any regards related with this tool.

Find Art Co.
Colombia
About 2 years using the app
August 26, 2020

I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.

Sprouted Planner
United States
About 2 years using the app
April 4, 2018

Excellent service. Marcus helped us to resolve any problem or issue that arose. Excellent app and great service!

Colours Of Art Store
India
About 2 years using the app