Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

May 10, 2019

Awesome app, easy to set up a good looking FAQ page, and excellent support, they were ready to solve my problem immediately howerer I use it for free.

fluffytools.com
Canada
Almost 2 years using the app
February 9, 2017

That a perfect app, very useful and very easy to install, I recommended for all, maybe need most options to personalice the general title.

Republicablanca
Mexico
Almost 2 years using the app
February 19, 2017

Super easy to use and nice that it's free!

Sovvackert Se
Sweden
Almost 2 years using the app
May 22, 2017

HelpCenter - Build an Attractive FAQs Page isvery helpful for a small seller like me !

Ppkh Store
China
Almost 2 years using the app
September 13, 2019

Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!

Mèka
United Kingdom
Almost 2 years using the app
November 27, 2017

Easy to use and added a professional element to my website.

Greatnorthfirewood
United Kingdom
Almost 2 years using the app
March 4, 2017

easy to use app. makes my FAQ page much more professional looking. highly recommend it. thanks HelpCenter!

Chinadoll Party
Australia
Almost 2 years using the app
June 2, 2019

This app is pretty easy to work with and well designed. It took only a few minutes to get an FAQ page up and running. Thanks for the great work.

Orders without Borders
Taiwan
Almost 2 years using the app
Edited May 24, 2022

I have added this APP for years, today I found the APP content all can not collapse or rolled up.
This problem has appeared two times. Then the after-sale service is great.
The problem has been solved quickly. So I give 5 stars again.

Creabest-De
China
Almost 2 years using the app
Shark Byte, Inc replied May 23, 2022

Thank you for your kind words!
Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!

December 20, 2016

Very useful and easy to use, highly recommended for busy entrepreneurs!

Phonesoapme
United Arab Emirates
Almost 2 years using the app