Help Center: AI FAQ Page , 1,326 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.
Refine
-
By rating
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there,
Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you as soon as possible.
Best wishes,
HelpCenter team
Nice and easy App. Thanks guys
It is best FAQ app ever used and support is really efficient and fast.
Even editing is useful and clear.
Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community.
Best wishes,
Support team
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge.
There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin.
Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback!
It really helps make our product better and grow.
We have passed this information to our dev team so they can look at it more deeply.
All the best,
HelpCenter team
Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!
Application facile d'utilisation. Très pratique
The only reason I give it 4 starts instead of 5 is because there is no way to change the url apps/help-center to apps/faq
It's good but it would be even better if it showed up in your stores built in search results. Unless customers go to this page directly, they won't be able to find anything.
Easy to instal, easy to use. Made it all easy to engage customers. Would be nice to include the standard FAQs that could be edited.
Ugly interface but easy to use.