Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

October 9, 2018

I use helpcenter to make my Frequently asked questions page, it works well, very easy to use. Don`t expect any fancy features. Its simple but it works!

Bulwik
Belgium
5 months using the app
January 21, 2020

very user friendly. will definitely recommend this to other store owners as well. i only wish there are other templates available depending on your niche.

Slimming Beauty 777
Singapore
5 months using the app
Shark Byte, Inc replied January 21, 2020

Thank you for the review! More templates are available in Premium Help Center version. Their demo's can be found Help Center's Settings page. We hope you'll like them :). If you have more questions, just let us know - support@eoscity.com.

We wish you all the best in your business!
HelpCenter team

January 17, 2023

Facile a prendre en main, l'application est facile a utiliser, facilité de création de section. Cette application est vraiment pas mal

Sporty-Human - Vêtements et accessoires unisex
France
5 months using the app
Shark Byte, Inc replied January 22, 2023

Hi Sporty-Human - Vêtements et accessoires unisex!

Thank you so much for sparing a minute and leaving this positive review!
We're pleased to hear that you enjoy using our app.
We hope HelpCenter will enable you in flourishing your business and attracting new customers!

Merci beaucoup d'avoir pris le temps de laisser cet avis positif !
Nous sommes heureux d'apprendre que vous aimez utiliser notre application.
Nous espérons que HelpCenter vous permettra de développer votre activité et d'attirer de nouveaux clients !

Best regards,
HelpCenter team

April 4, 2017

I would use this for any site FAQs page setup. The only thing is while you can move around the inner posts you can't move an entire section to reorganize; with this addition I'd consider a 5 star rating.

Aegis Athletics
United States
5 months using the app
April 8, 2017

Pretty useful in creating a professional looking help page would recommend

Guiltypleasureshop
United Kingdom
4 months using the app
April 8, 2021

Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.

BeModish
United States
4 months using the app
Shark Byte, Inc replied April 8, 2021

Thank you for your feedback. Our support team have reached out to you in order to understand the issue better and help you out. Please check your email inbox.

Looking forward to talking with you.

Wishes,
HelpCenter team

January 9, 2021

The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.

MOmentum Books
United States
4 months using the app
January 11, 2020

I used this app on my new store for FAQ page and it helps. It is better if you offer additional sections.

Trikbay
Philippines
4 months using the app
May 26, 2017

Excellent! I love the app.
However you can add more functionality on text and paragraph formatting

Discounts Mall
Kenya
3 months using the app
May 23, 2020

Excellent service! We`ve gone ahead and discontinued the integration and built our own FAQ. Best of luck!

EK2.ca, Inc
Canada
3 months using the app