Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

July 28, 2017

Almost perfect! Could use a little more flexibility but I was able to make it work pretty nicely.

Check it out in action at shopweeboats.com/apps/help-center

Wee Boats
United States
3 months using the app
February 28, 2023

recien lo estoy probando por ahora por el momento les doy 4 de ahi lo revaluare en forma coherente.

MT.Technology.imports
Peru
3 months using the app
Shark Byte, Inc replied March 1, 2023

Hi!

Thank you for taking time to leave a review!
Please let us know if you have any questions regarding the app or need any assistance.
We will be happy to help!

Warm regards,
HelpCenter team

May 1, 2020

It was very to easy to use. and came with editable sections that quickened the process. Also show how to link it to store.

SupartFit
Nigeria
2 months using the app
October 29, 2016

Awesome app to help build FAQ pages. If only you could easily customise the design, though.

The Seven
South Africa
2 months using the app
June 10, 2020

I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized.
The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!

Quadrostyle
France
2 months using the app
Shark Byte, Inc replied June 10, 2020

Hello, Quadrostyle,

Thank you for using Help Center services and for your feedback!
Regarding text input: the links style is added from shops theme. Some themes have the underline, others - don't. Same for other formating of links. Our support team can help you to add it to your theme.
Help Center app has possibility to add videos if the videos can be embedded.
More detailed explanation how your mentioned issues can be solved we've already sent to you via email. If you'll have more questions - please reply and we'll be glad to help!

Have a great day!
Help Center team

October 20, 2017

It's a good app. Easy to use and implement and integrates well with my store. I would have prefered a few FAQ ideas/templates to help me create a better FAQ page, but other than that I would absolutely recommend it.

www.the-haggler.com

The Haggler
South Africa
2 months using the app
January 1, 2018

It has worked great to allow a good FAQ page for our customers.

The Bubble Barn Com
United States
2 months using the app
Edited December 24, 2015

Love the fact it is free! and it is easy to set up and use! nice design on the app also. Gives your FAQ a better touch. ++++

The Hive Of Games
Sweden
2 months using the app
Edited August 9, 2018

Almost perfect.

It would have been nice if we could select the font and styling of the questions.

Another amazing option would be to select pixel width. It does not quite match my theme.

Ecocharged
Canada
About 2 months using the app
February 12, 2017

powerful app. a huge add on to your customer service

Eloquent Apparel
Philippines
About 2 months using the app