Helpcenter: AI FAQ Page

Helpcenter: AI FAQ Page

Free plan available. 3-day free trial.
Rating (4.6)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

December 8, 2015 · Changelog

Languages

English

Meet the ultimate AI-powered FAQ builder that simplifies FAQs creation to drive sales faster

HelpCenter is an easy-to-use customer service solution for e-commerce. Our user-friendly FAQ builder allows you to create informative and easy-to-navigate FAQ pages in no time, saving valuable support team resources. We've also integrated ChatGPT for automatically generating FAQs, making support even simpler. Leverage live chat and a support ticketing system to enhance customer interactions. Need support? Get help anytime with our 24/7 live chat!

HelpCenter is an easy-to-use customer service solution for e-commerce. Our user-friendly FAQ builder allows you to create informative and easy-to-navigate FAQ pages in no time, saving valuable support team resources. We've also integrated ChatGPT for automatically generating FAQs, making support even simpler. Leverage live chat and a support ticketing system to enhance customer interactions. Need support? Get help anytime with our 24/7 live chat! more
  • AI-powered FAQ builder: Create FAQ pages with no efforts
  • AI-powered FAQ translations: Globalize your FAQs for wider reach
  • Display product FAQs directly on product page to boost sales and conversion rate
  • Effective chat app: live chat & chatbot for quick support and proactive sales
  • Centralize inquiries from multiple channels in one helpdesk ticketing system

Pricing

3-day free trial

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integrations
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & CRM with 10 tickets/month

Basic

$5.99/month

or $59.99/year and save 17%

Free trial for 3 days

  • GPT4 Integration
  • AI translations, up to 3
  • Unlimited FAQ articles
  • Premium FAQ designs
  • Live chat & CRM with 50 tickets/month

Standard

$19.99/month

or $199.99/year and save 17%

Free trial for 3 days

  • All from Basic plan
  • AI translations, up to 5
  • Live chat & CRM with 300 tickets/month
  • Unlimited support agents & auto responses

Advanced

$100/month

or $1,000/year and save 17%

Free trial for 3 days

  • All from Standard plan
  • AI translations, unlimited
  • Live chat & CRM with 1000 tickets/month
  • Support priority
  • Feature request prior

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integrations
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & CRM with 10 tickets/month

Basic

$5.99/month

or $59.99/year and save 17%

Free trial for 3 days

  • GPT4 Integration
  • AI translations, up to 3
  • Unlimited FAQ articles
  • Premium FAQ designs
  • Live chat & CRM with 50 tickets/month

Standard

$19.99/month

or $199.99/year and save 17%

Free trial for 3 days

  • All from Basic plan
  • AI translations, up to 5
  • Live chat & CRM with 300 tickets/month
  • Unlimited support agents & auto responses

Advanced

$100/month

or $1,000/year and save 17%

Free trial for 3 days

  • All from Standard plan
  • AI translations, unlimited
  • Live chat & CRM with 1000 tickets/month
  • Support priority
  • Feature request prior

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,326 reviews

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

March 5, 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Germany
Almost 5 years using the app
Shark Byte, Inc replied March 8, 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

February 14, 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
United States
Over 5 years using the app
Shark Byte, Inc replied February 16, 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

February 5, 2024

Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.

Golden Curl
United Kingdom
Over 6 years using the app
Shark Byte, Inc replied February 6, 2024

Hello Golden curl team!
Thank you for your kind feedback :)
We sincerely hope that our Helpcenter will be helpful for you for a long time.

Best wishes,
Helpcenter team

About this app

Launched

December 8, 2015 · Changelog

Languages

English

Built by Shark Byte, Inc

About Shark Byte, Inc

4.6 average rating

8 years building apps for the Shopify App Store

8271 NW 125th Ln, Parkland, FL, 33076, US

Support

Send a message

support@helpcenterapp.com

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