Related categories

HelpCenter | FAQ Chat Helpdesk

by Shark Byte, Inc

FAQ page, ticketing, Livechat, Chatbot for support, Tabs

1285 reviews
Shopify app insights

  • Popular with businesses in the United States

From $3.99/month. 7-day free trial.
View demo store

App highlights

  • Up-to-date tech: works with the latest themes

Key values section

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from Help Center: email, Live Chat, Chatbot and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs

Featured images gallery

  • Help Center preferences. Easy to use Drag & Drop editor for FAQ
  • Chatbot flow builder, live chat working / offline hours, rule s
  • Create rules & templates, automate repetitive tasks, save time
  • Create Product Tabs Product descriptions Shipping Tabs
  • Contact form on HelpCenter page. You can download Android app
  • Unlimited agents, channels, inboxes , messenger, email, livechat
  • Help Center preferences. Easy to use Drag & Drop editor for FAQ
  • Chatbot flow builder, live chat working / offline hours, rule s
  • Create rules & templates, automate repetitive tasks, save time
  • Create Product Tabs Product descriptions Shipping Tabs
  • Contact form on HelpCenter page. You can download Android app
  • Unlimited agents, channels, inboxes , messenger, email, livechat

App details

HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder

HelpDesk ticketing system:

  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Have full control over the elements that appear in your contact form
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

Launch date

December 08, 2015
HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder

HelpDesk ticketing system:

  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Have full control over the elements that appear in your contact form
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

Launch date

December 08, 2015

Pricing 7-day free trial

See all pricing options

FAQ + TABS

$3.99/month

or $3.75/month billed at $44.99 once per year

  • Unlimited FAQs
  • Premium FAQ templates
  • Article ratings
  • Contact form
  • Order tracking
  • Multilingual
  • Shared tabs
  • All other FAQ & Tabs features

HELPDESK

$10.99/month

or $5.83/month billed at $69.99 once per year

  • Unlimited support agents
  • 30000 tickets per year
  • Shopify order management
  • Templates & rules
  • Live chat
  • Chatbots
  • Tags

PROFESSIONAL

$15.99/month

or $8.25/month billed at $99 once per year

  • All FAQ features
  • All Tabs features
  • All HelpDesk features
  • 100000 tickets per year
  • Full onboarding

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 88% of ratings are 5 stars
    1126
  • 7% of ratings are 4 stars
    92
  • 2% of ratings are 3 stars
    20
  • 1% of ratings are 2 stars
    17
  • 2% of ratings are 1 stars
    30
View all 1285 reviews

List of reviews

Filter and sort reviews

  • 1 of 5 stars
    September 25, 2022

    AMEKANA.COM

    Location United States
    Time spent using app Almost 3 years

    WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app.
    literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE

    Developer reply
    September 25, 2022

    Hello AMEKANA.COM Team,

    First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way.

    I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system).
    Please, note that this technical issue affected our side and system as well, to my regret.
    That's the reason why your messages haven't been received from our side and replied to on time.
    That's what we truly apologize for!

    But the issue has been spotted by our developers' team and resolved within the day.
    So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly.

    Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it.
    We've already reached you via email and hope that we'll be able to resolve this unpleasant situation.

    Once again, my sincere apologies for the inconvenience caused.
    Looking forward to your reply.

    Regards,
    HelpCenter Team

  • 1 of 5 stars
    September 22, 2022

    TAPSTER

    Location Sweden
    Time spent using app 8 months

    Been working nicely. But have since yesterday big issues with Helpcenter, not receiving any incoming e-mails, can't tag or achive. Their support are not getting back to us. Will hurt ur business if not sorted asap.

    Developer reply
    September 23, 2022

    Hello TAPSTER Team,

    We 're truly sorry that you've recently faced this issue.
    I'd like to say that the problem with ticketing was connected to a technical issue in our system, which temporarily affected both customers' ticketing system as well as ours (that's why we were not able to reply to you as we didn't receive the email either).
    I'd like to note that our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now.

    No once is immune to such unexpected troubles but we'll do our best to prevent such cases in the future.
    I hope it won't spoil your experience with using our app!

    Once again, our sincere apologies for the temporary inconvenience.

    Best regards,
    HelpCenter Team

  • 3 of 5 stars
    September 22, 2022

    HomeSport

    Location Luxembourg
    Time spent using app 10 months

    We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.

    Developer reply
    September 23, 2022

    Hello HomeSport team,

    First of all, we're truly sorry to hear that you've come across such inconveniences while using our app.
    Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time).
    But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now.

    I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us!
    Once again, our sincere apologies for the temporary inconvenience.

    Best regards,
    HelpCenter Team

View all reviews

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