HelpCenter: FAQ Page&Live Chat

HelpCenter: FAQ Page&Live Chat

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (1,331)

Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get information they need promptly, saving your support team effort. AI-powered FAQ translations available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently.

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get information they need promptly, saving your support team effort. AI-powered FAQ translations available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently. more
  • 1-click FAQs w/ GPT-4: create a separate FAQ page or product FAQs, good for SEO
  • 25+ FAQ templates: for FAQ page, self-service widget, contact form, product tabs
  • Live Chat & Chatbot automations: provide immediate support & sell proactively
  • Helpdesk: centralize inquiries from multiple channels in one ticketing system
  • Self-service: add a chatbox w/ a contact form, order tracking & FAQs on any page
Highlights
Use directly in Shopify admin
Works with the latest themes

Real-time messaging

Agent analytics, Customer insights, Email chat, File uploads, Live chat, Social media

Automated responses

FAQs, Greetings, Order updates, Quick replies

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Tagging, Welcome messages

Launched

December 8, 2015 · Changelog

Languages

English

Categories

Works with

LangShop, ChatGPT, Facebook Messenger

Pricing

Free

Free to install

$0.25 per each additional ticket. Click See all pricing options to see over 45 available features

  • Limited FAQ articles & pre-built templates
  • Customizable FAQs, help widget
  • Livechat, chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / month

or $59.99/year and save 17%

$0.16 per each additional ticket. Click See all pricing options to see over 45 available features

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • FAQ translation, images
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

3-day free trial

Standard

$19.99 / month

or $199.99/year and save 17%

$0.15 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Basic, and:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • Click See all pricing options to see over 45 available features

3-day free trial

Advanced

$49.99 / month

or $498.96/year and save 17%

$0.1 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Standard, and:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,331)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and streamlining operations, highlighting its customizable FAQs, contact forms, live chat, and ticketing system that integrate well with store themes. They find it user-friendly with easy setup through multiple templates and praise its reliability and performance. The customer support is particularly noted for being responsive and helpful, available via live chat and email.

June 7, 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
United States
30 days using the app
Shark Byte, Inc replied June 8, 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

July 15, 2024

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.

Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Manga Wear
France
21 days using the app
Shark Byte, Inc replied July 16, 2024

Hi Manga Wear!

Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.

Kind regards,
HelpCenter team

May 18, 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Germany
11 months using the app
Shark Byte, Inc replied May 19, 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

Support

Shark Byte, Inc can answer any questions you have about HelpCenter: FAQ Page&Live Chat.

Developer

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

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