Intuitive FAQ in 10 minutes
Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.
HelpDesk for customer service
Access all customer inquiries from email, Live Chat and FB Messenger in a single platform. Improve customer experience while saving time.
Increased support efficiency
Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.
HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.
WHY CHOOSE HELPCENTER
- You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
- As a result, you’ll save up to 30% valuable customer support team time
- You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
- You’ll be able to use one account for several e-shops or communication channels
- You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
- You’ll not have to go through complicated installation since HelpCenter will get you started hassle-free
- You’ll be able to enjoy a smooth, intuitive user experience
- We’ll be there for you anytime you need a fast and dedicated support!
WHAT YOU GET
Intuitive FAQ builder:
- Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
- Publish searchable questions and answers organized into sections and categories
- Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
- Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
HelpDesk ticketing system:
- Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
- Add as many inboxes, live chat accounts, FB Messenger accounts and agents as you need
- Access customer purchase and inquiry history
- Enjoy a smooth integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding (currently for 1 store)
- Use custom tags, auto-responses, signatures, internal comments and more
- Use custom templates, colors to match your brand, choose different font sizes, links, etc.
- Let your customers contact your business in real-time and after office hours
Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.
How to link HelpCenter FAQ page with your shop menu: * Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page * You will be directed to the navigation section where your menus are * Choose a menu and click ADD MENU ITEM * Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!
Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat
Pricing 14-day free trial
Free to install
Change of FAQ colors, font sizes, custom texts, etc.
or $4/month billed at $48 once per year
All FREE plan features
Unlimited Categor., Sections, Q&A
Import&Export of FAQ
or $24/month billed at $288 once per year
PREMIUM FAQ + HELP DESK
Unlimited agents, email and chat accounts
Email, Chat, FB Messenger
$7/100 additional tickets
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
J'ai utilisé cette application pour m'aider avec le FAQ, Facile à paramétrer et à mettre en place. Le recommande.
I think this app is very good and very convenient to use, but I am still trying to see how to make the interface more beautiful, especially this app is free, it is very good for our first use of shopify, of course, if you use it , Will spend money to use in the future
Help Center is a great app that is easy to use and navigate. Would Highly recommend store owners to give it a try.