HelpCenter: AI FAQ+Help Center

HelpCenter: AI FAQ+Help Center

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (1,336)

Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk

Enhance your customer support with HelpCenter—the ultimate tool for stores of all sizes, from small to enterprise. Quickly create informative FAQs in 1-click w/ ChatGPT-4 integration & translate them instantly w/ LangShop integration. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, FB Messenger in one inbox with our helpdesk ticketing system. With multi-channel support, you can ensure fast, reliable assistance that keeps customers coming back.

Enhance your customer support with HelpCenter—the ultimate tool for stores of all sizes, from small to enterprise. Quickly create informative FAQs in 1-click w/ ChatGPT-4 integration & translate them instantly w/ LangShop integration. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, FB Messenger in one inbox with our helpdesk ticketing system. With multi-channel support, you can ensure fast, reliable assistance that keeps customers coming back. more
  • Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
  • 25+ templates: for FAQ page, self-service widget, contact form, product tabs
  • Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
  • Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
  • Experienced Shopify developers: 9 years in the market, 24/7/365 support
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

LangShop, ChatGPT, Facebook Messenger

Categories

Editing tools

HTML, Rich text editor, Drag-and-drop editor, AI generation, Import and export, Custom URL, Images, Videos, Multi-language, SEO, Translation

Display options

Accordions, Tabs, Custom templates, Product page, FAQ page, Search bar, Instant answers, Mobile responsive, Custom fonts and colors, Custom CSS

Real-time messaging

Live chat, Email chat, Social media, File uploads, Agent analytics, Customer insights

Automated responses

FAQs, Greetings, Quick replies, Order updates

Customization

Color and font, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Pricing

Free

Free to install

$0.25 per each additional ticket. Click See all pricing options to see over 45 available features

  • Limited FAQ articles & pre-built templates
  • Customizable FAQs, help widget
  • Livechat, chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / month

or $59.99/year and save 17%

$0.16 per each additional ticket. Click See all pricing options to see over 45 available features

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • FAQ translation, images
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

3-day free trial

Standard

$19.99 / month

or $199.99/year and save 17%

$0.15 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Basic, and:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • Click See all pricing options to see over 45 available features

3-day free trial

Advanced

$49.99 / month

or $498.96/year and save 17%

$0.1 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Standard, and:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

September 18, 2024

Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.

Mein-eScooter
Germany
Over 3 years using the app
Shark Byte, Inc replied September 19, 2024

Thank you for leaving such a positive review and for such a high rate of our app.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,
HelpCenter team

July 15, 2024

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.

Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Manga Wear
France
3 months using the app
Shark Byte, Inc replied July 16, 2024

Hi Manga Wear!

Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.

Kind regards,
HelpCenter team

June 7, 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
United States
30 days using the app
Shark Byte, Inc replied June 8, 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

Support

Shark Byte, Inc can answer any questions you have about HelpCenter: AI FAQ+Help Center.

Developer

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Launched

December 8, 2015 · Changelog

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