HelpCenter | FAQ Chat Helpdesk
Featured images gallery
Highlights
-
Based in United States
-
Works with the latest themes
Improve customer service with FAQ builder, help desk ticketing system, tabs, chatbot & live chat app
Turn your customer service into a revenue center with HelpCenter app. Help Center makes a branded FAQ page creation simple, answering frequently asked questions before they appear in your inbox. Design a self-service widget, providing self-support with FAQs and order tracking 24/7. Centralize customer inquiries from multiple channels: email, chat, or FB Messenger, through a single Help Desk. The app provides Live Chat & automated chatbots to keep your business accessible in real-time.
-
FAQ builder: create a SEO-friendly FAQ page using templates. FAQ translation.
-
Chatbot & Live Chat app: Let your customers contact your business in real-time.
-
Help Desk ticketing system: resolve inquiries from multiple channels in 1 place.
-
Product tabs with descriptions (assign it by product type, collection or vendor)
-
Self-service widget, integrate with order tracking, FAQ, contact form.
Pricing
15-day free trialFree
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
Basic
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Self-Service Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
Standard
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
Advanced
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
Free
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
Basic
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Self-Service Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
Standard
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
Advanced
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1,315 reviews
I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do.
edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that your pricing structure is asinine.
Hi Vinyl Exclusive team!
I'm sorry to hear that you are not satisfied with our app after recent plans and features update.
Please let us note that we've been informing our customers about the changes in the HelpCenter since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
We are ready to move towards our customers to help them with any issues that they have.
We will be happy if you can contact us via email or the live chat so we can discuss all the problems and find nessesary solutions for you so you can change your opinion about the HelpCenter app.
Best regards
HelpCenter team
Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team!
Thank you for your wonderful feedback, we do appreciate it :)
Our Team is always here to help, so I hope your journey with our app will be joyful.
Best regards,
Hepcenter Team.
A trouble to use the app solved by the support team in a very short delay.
Thanks for your precious help !
Good day LoginG team,
Thank you for confirming that the issue is solved and leaving this feedback.
We are always glad to help and ready to handle problems for you.
Please feel free to let us know if any issues occurred.
Best regards,
HelpCenter team
Built by Shark Byte, Inc
About Shark Byte, Inc
4.4 average rating
8 years building apps for the Shopify App Store
Support
Send a messagesupport@helpcenterapp.com
Resources
More apps like this
