Gorgias , 680 reviews

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this customer service app for its seamless integration with Shopify and user-friendly interface. They value its automation features, cost-effective ticket-based billing, and the ability to centralize communication from various channels into one inbox. The responsive customer support team and the live chat feature are also appreciated. Many report significant improvements in customer service efficiency after using the app.

April 24, 2020

Great App, it was a game changer for our business in terms of automatization of the customer service flow.
It works well with both Shopify and Recharge app.
Also the support is very good and quick.

Bamboo Toothbrush Bam&Boo
Portugal
Over 1 year using the app
May 14, 2021

I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)

SHYNE
Germany
Over 1 year using the app
Edited October 8, 2018

This Gorgias team completely changed our perspective on customer service. It's actually something we enjoy doing because they've made it so easy and efficient. Highly recommend.

Love Monday Apparel
United States
Over 1 year using the app
June 25, 2018

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.

Cheers!

Dryfarmwines
United States
Over 1 year using the app
July 16, 2019

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to help through the live chat basically 24/7!

Botkier
United States
Over 1 year using the app
December 10, 2020

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)

Ask and Embla
United States
Over 1 year using the app
March 18, 2022

Great app with really good customer service! Over the last few days I have had to reach out to customer service for a couple questions and they helped me tweak a few things in a matter of minutes!

Jude Connally
United States
Over 1 year using the app
March 25, 2020

Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.

Freestyle USA
United States
Over 1 year using the app
March 29, 2019

Gorgias is a breath of fresh air for customer support. They are looking at customer support across the spectrum of email, chat, social media, and calls. Gorgias allows you to build customer profiles basically and really meet the needs of each person. I love that our VIP customers never get a automated response and are always taken care of by our best agents.
You are able to build very specific rules and each time I ask if they have a feature available, if they do not, they are working on building it for us. So happy we switched!!!

Mr Beast
United States
Over 1 year using the app
February 9, 2018

The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.

Canada Reshoevn8r Myshopify Com
United States
Over 1 year using the app