Reviews (713)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.
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This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!
Gorgias deleted my account without any notification
Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)
First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology
They care about profit more than the value they give to small businesses. I've heard many great things about them, and I was excited to try. Somebody contacted me after I had downloaded the app and told me they would be interested in getting on a call and go over the app and it's features. It sounded like a beneficent way to onboard a new customer into a pretty complicated app (at first glance ...
Hello Team.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you haven't had the true Gorgias experience, and we’re truly ...
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.
Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.
We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!
Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!
Gorgias is an amazing support app.
It makes simple things but perfectly.
It allows us to automate most of our processes thanks to macros and integrations.