Reviews (712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.
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This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!
Gorgias deleted my account without any notification
Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)
First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology
They care about profit more than the value they give to small businesses. I've heard many great things about them, and I was excited to try. Somebody contacted me after I had downloaded the app and told me they would be interested in getting on a call and go over the app and it's features. It sounded like a beneficent way to onboard a new customer into a pretty complicated app (at first glance atleast). I spoke to a charming salesperson, Zoran, who had told me about an onboarding specialist helping us set up and such.. But there was a catch, you had to sign up for their PRO plan that was in the ballpark of $300 a month. The first month was "free". There was no consideration for our business and how much we'd use it, even though I told them we wouldn't use that often in our non-busy season and once we got busier, MOST of our inquiries come from our Etsy channel. So it's very important that they have an Etsy channel integration. I emphasized that point numerous times. He said he'd look into it. I got out the call thinking that as nice as the guy was, he only cared about the sale more than anything else. We had a call in a week, and his attention to my top concern would provide a light whether my suspicions were true. As soon as we got on the next call, he said - and I think i'm paraphrasing here - "are you ready for the PRO plan!?". No mention of Etsy. It was just about making the sale. I called him out on the fact and said that there's no chance of us being on the PRO plan now for this year. That means no onboarding for us. The whole fake vibe of Zoran changed once he knew there would be no chance at us going on the Pro plan and pay $300 a month. The conversation swiftly ended after that because I mean, why talk to somebody who isn't paying your bills? For my fast growing business, I think we'd be better off using another provider that would care about building the relationship while we're small.
Hello Team.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you haven't had the true Gorgias experience, and we’re truly disappointed to read your review as we know we can do better. Your satisfaction is of the utmost importance to us, and we would like to show you how much we care.
Having checked your previous correspondence with our Team, we could see that there was a mention of several integrations which would be vital for your customer service that we, unfortunately, don't support at the moment. This being said, we always relay product feedback on our clients' end, since our Devs Team is tirelessly working on improving our existing, and introducing new features. Nevertheless, we'd love to send over some other recommendations on how to integrate some channels which could definitely help you reach your goals.
As for your correspondence with our Sales Team, we can assure you that everyone here at Gorgias hugely cares about our clients and the service that we provide from the very first moment.
Taking into consideration the size of your business, and its development mentioned on several occasions, we can assure you that we'll do our best to find the most suitable solution for you and your Team. We will make things right for you so that you can enjoy using Gorgias as soon as possible, and we will therefore reach out to you directly to discuss this matter further.
Once again, we're truly grateful for your feedback, and we hope that you'll give us the second chance to improve your experience with us.
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.
Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.
We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!
Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!
Gorgias is an amazing support app.
It makes simple things but perfectly.
It allows us to automate most of our processes thanks to macros and integrations.