Reviews (713)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

January 25, 2018

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then ...

The Dry Eye Shop
United States
20 days using the app
September 12, 2022

Horrible customer support. This is very strange because this is a customer support app, but it looks like they have to work more on improving their support!

Jeans4you.shop
United States
About 1 year using the app
Gorgias Inc. replied September 12, 2022

Hey there team,

Thank you for the feedback!

I checked your records with us and see that you mentioned that you submitted some questions that never received a reply, but I ...

August 27, 2017

they have terrible customer support. they never online to answer you requests

Jeveler
Singapore
About 1 year using the app
July 10, 2020

Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!

Emotiva Audio Corporation
United States
Over 1 year using the app
April 22, 2017

Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should

No2store
New Zealand
19 days using the app
Edited December 17, 2021

Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales ...

EOzzie Electric Vehicles
Australia
About 1 year using the app
June 10, 2019

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.

Leachco
United States
19 days using the app
April 25, 2021

If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't ...

Honey's Child Boutique
United States
12 months using the app
December 27, 2021

Had an issue with email and Emilija was great with assisting me. She emailed me daily to give me an update and didn't stop until it was corrected.

J. Queen New York
United States
About 1 year using the app
January 23, 2018

Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!

Bensly
United States
17 days using the app