Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

Edited October 2, 2018

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Maude
United States
13 days using the app
February 12, 2019

OMG Gorgias is the BEST!!!! Great support and setup help, really easy to use and sooo much that it can offer. We have only just started but so far its AMAZING! highly recommend. It integrates brilliantly with Shopify so makes tasks like sending customers their tracking, refunding etc straight from the Gorgias app. Lots of great time savings features. Richard was such a great help getting us setup.

Black Chicken Remedies - Wholesale
Australia
13 days using the app
August 14, 2018

Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super helpful, they told me what would be the best way to organize and keep good stats for our business needs. They scheduled a follow up call for a few months down the line to make sure we are still happy and doing good with the application. Thank you Gorgias team!

Sladics Mb
United States
13 days using the app
October 16, 2018

Gorgias has better Shopify and social media integration than our previous Helpdesk (ReAmaze), making it worth the extra $$/month. The ability to customize macros and rules is excellent as well. Analytics functions are also more complex than our previous app.

We did have a few bugs when we first launched the app- the Gorgias team helped us out but it did take a few days to remedy. Some of the options aren't terribly intuitive but it seems like with a bit of practice in the app you can figure out these nuances.

Parks Project
United States
13 days using the app
September 15, 2020

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

Stakora
Canada
13 days using the app
April 5, 2021

Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so much time with the automations and built in Shopify features.

LUNA Sandals
United States
12 days using the app
Edited June 17, 2020

Too expensive. Tried it after Zendesk. PS A lot of fake positive reviews here.
Our company compared two apps between Gorgias and Reamaze. With this app you have to add high cost per ticket and include it's price for each order which male ROAS lower.
Both simple, but.

Looks like it's only for small shops and lazy entrepreneurs.

Do you need It when each facebook comment marked as ticket and closing your 750$ plan as quickly as comments under the popular meme.
Not even close to Enterprise level, for sure not for e-commerce if you want to cut the spends and make higher net margin. !!!!!
So, choose the systems and plugins, which not using pay-per-ticket plans. Reamaze or Zendesk.
Best of luck! These guys just make too high money on simple operations.
Have to be much less expensive.

NOHOLY — JEWELRY & ACCS.
United States
8 months using the app
February 22, 2021

Simply amazing from start to complete setup with astounding customer support. Their integration with Shopify and other apps is very simple to achieve and makes it a whole lot easier gathering all information directly from the app about their orders. This truly redefines the way we provide customer support and have increased our CSAT tremendously where we can instantly respond to most frequent questions using their prebuilt macros and rules.

Elite LUX Store
United States
11 days using the app
May 12, 2017

Great atention and cool app. Thx.

Aminco
Uruguay
11 days using the app
May 19, 2023

Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.

Shop Statik
United States
11 days using the app
Gorgias Inc. replied May 19, 2023

We're very pleased to hear that we are ticking all of your boxes, Team. We couldn't possibly be prouder of our stunning Eryn and her entire Team. We will do our best to keep the service up to these standards, and to live up to your first impression about us. 🙏