Reviews (714)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

February 23, 2023

If you are like us, thinking of moving to Zendesk to Gorgias. Please don't. They advertise chat and email support BUT for chat its takes 5-6 hours to receive an initial acknowledgement and even then they still haven't responded to my query. For email support it takes 72 hours to receive an acknowledgement. Apparently they have lots of staff on leave and it was also 2 day public holidays but its ...

Smile Makers
United States
8 days using the app
January 23, 2018

Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do!
Very impressed.

Showerspass
United States
8 days using the app
August 28, 2018

Outstanding!! It took less than and hour to install and learn how to use and we were talked through it via video chat. really easy to use, does everything we want it to do and more and amazing support. I would give more stars if I could.

Lucy Yak
United Kingdom
8 days using the app
May 22, 2020

Not good for campaigns with different types of Shopify stores. Pricing is too high for a tool that is supposed to manage a good chunk of data. Integrity issues with the management, not keeping their word on pricing strategies.

Personalized Jewel
Canada
8 days using the app
March 6, 2020

I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able ...

HIKERS® Co.
United States
8 days using the app
Edited November 29, 2017

This app is completely awesome! I loved all the features and ease of use. However, after the trial I deleted it because they want to charge an entry level price of $60 per month...which is insane. This 'entry level' pricing is for 600 tickets and 7 channel integrations. I only used 3 integrations (as I imagine most companies would) and I would maybe do 100 tickets per month. I'm not even a small ...

Discriminant
United States
7 days using the app
September 25, 2023

After a confusing start with the app, I managed to get it working. The support doesn't have a live support chat for some reason, and after a while they emailed back mentioning a phone call... Not something I was looking for to be honest.

When I signed up I really thought the Starter Plan was free but it's not so after 7 days of trying the app I will be removing. Wish they would support smaller ...

Force of Life
United Kingdom
7 days using the app
Gorgias Inc. replied September 26, 2023

Dear Team,

Thank you for sharing your concerns.

We are really sorry to hear about this misunderstanding concerning the difference between our one-week free trial and our paid ...

January 3, 2024

Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.

Tmat
United States
7 days using the app
Gorgias Inc. replied January 5, 2024

Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟

March 31, 2023

**SCAM APPROACH***
I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!!
I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was ...

Koss Design -
Ireland
7 days using the app
Gorgias Inc. replied April 3, 2023

Hey Koss Design,
Thank you for taking the time to share your feedback with us! It's heartbreaking to hear that you're feeling scammed! Our Billing team has reached out to you ...

May 16, 2019

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

Puro Sound Labs
United States
7 days using the app