Reviews (307)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize and control payment options, enhancing checkout efficiency and customer experience. It allows hiding specific payment methods based on conditions like geography or product type, simplifying the checkout process. The app is praised for its ease of use and reliability, with a support team noted for quick and effective issue resolution, improving payment processes and customer satisfaction.

February 11, 2025

Great customer support & easy to use

GONG Galaxy
France
11 months using the app
Nextools replied February 12, 2025

Thank you very much for your review 😊

January 16, 2025

Super application et support au top ;)

Circle Shop | Avignon
France
9 months using the app
Nextools replied January 17, 2025

Thank you very much for your review 😊

October 28, 2024

Everything works fine. Had a small problem with a rule, but the support helped me very quickly! 5 / 5 Stars! :)

Better-Pack
Germany
About 2 months using the app
Nextools replied October 29, 2024

Thanks you very much for your review 😊

February 11, 2025

Easy to set up and we had quick support from the team. Works like a charm!

Skintegra
Croatia
2 days using the app
Nextools replied February 12, 2025

Thank you very much for your review 😊

November 26, 2024

Great app and very nice technical support. I recommend it! I

inkBOOK
Poland
4 months using the app
Nextools replied November 27, 2024

Thanks you very much for your review 😊

November 20, 2024

It just works (and not only for Shopify Plus)! I had set a wrong configuration and Fabio from the support team suggested to hop on a call. Issue fixed in 5 minutes!

Solkem
France
7 days using the app
Nextools replied November 21, 2024

Thanks you very much for your review 😊

December 20, 2024

Great!! an Excellent Support!
Works Perfect, easy to use

Kanu Pet
Colombia
3 days using the app
Nextools replied December 21, 2024

Thank you very much for your review 😊

November 15, 2024

Works exactly as intended. Support is quick and excellent. All praises!

3D Republika
Serbia
About 1 month using the app
Nextools replied November 16, 2024

Thanks you very much for your review 😊

December 11, 2024

Nice app and nice customer service that helps me out.

Flattered
Sweden
1 day using the app
Nextools replied December 12, 2024

Thanks you very much for your review 😊

January 24, 2025

App is not working as expected.

Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?).

BINS AND BOXES
Switzerland
About 1 hour using the app
Nextools replied January 25, 2025

Hi, we really apologize if you are not getting the most from HidePay. We sent you the instructions for the correct configuration by email, so you can correct your rule and achieve what you are looking for. The support is available through email and by in app chat during working days. Please let us know if with our instructions you solve your issue or you need any other support, we are also available for video chat support. Regards 👋🏻