Reviews (234)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer interaction and sales with features like detailed tracking of customer page visits before contact and a spam reduction feature that effectively cuts down on unwanted emails. It is easy to install and use, offering customizable forms and a persistent "Contact Us" tab that enhances accessibility. The app performs reliably, especially on desktop, and provides adequate mobile functionality. Customer support is also highlighted for its quick and helpful responses, adding value to business operations and customer service.

Edited December 17, 2016

It is very simple to use and works great! Also when i needed support i got a very fast response.

Breahni
United States
17 minutes using the app
January 27, 2018

Doesn't get any easier than that! Thank you.

Blue Mountain Swag
Canada
5 minutes using the app
April 12, 2015

It is very easy to set up, but I didn't find options to edit the size of the button, or whether it was possible to make it transparent while inactive, or change the color of the button background behind "Send message".

If these functions are available, and I simply overlooked them, please inform me about them, and I will gladly give a 5 star rating.

Wildifyme
Thailand
About 1 hour using the app
July 18, 2016

This is very good, and of course free, Perfect for those that need a straightforward contact button/page.
Could use a few more advanced customisation options for those that want a little more control over colours, font styles, etc.
But most importantly it just works.

Theheadboardstore
United Kingdom
About 1 hour using the app
Edited April 20, 2017

No ability to upload files.
Cannot popup shows up layered "under" theme nav bar making it hard to read.
Cannot control placement of popup form.
Far too much branding for 3rd party apps - it's everywhere.

Got a reply from the app developer:
My app has no branding on your site whatsoever. The popup only appeared "under" your nav bar because your theme says the nav should be on top of everything else on the page even popups. Your theme is in charge of what your site looks like, as it should, right? I could have helped you tweak it to fix that in seconds if you had asked."

We replied:
Hi Dan,
Appreciate you reaching out. With all due respect busy guys like me go for the simple installs which don't require tweaking or help from support vendors (some of which do not reply right away). If the app doesn't work out the gate or offer help or instructions or ability to customize it to better suit our needs we prefer to opt out. My apologies if I overlooked any information that referenced this but as far as I know it wasn't available.
I only had the form installed for few moments and already had one customer use it who would have seen the 3rd party banner ads. Here is a screen grab of actual email received from the form after having it installed for only a few minutes and what customer would have seen with out reply. You can clearly see top banner ad for "Improved Contact Form" and below the text ad "Are competitors clicking your ads? Find out with Improvely, from the creators of ICF. Improvely helps you make more sales while protecting your ads from click fraud. " With "tracking code" link to Improvely. Then there was a banner below about Tracking Ads with 2 tracking link. You will see from the screen capture below. I realize you don't get something for free and the app obviously is supported by people clicking your ads. I'm sorry but this app just isn't what we are looking for.

The developer seems to be upset over the 1 star so I upped it to 2. They are obviously looking to improve the app which is a good thing.

Nodal Ninja
United States
42 minutes using the app
June 29, 2018

Best contact form for new beginner

Eshoopa
South Africa
11 minutes using the app
April 15, 2015

Easy to use and setup but doesn't work very well on mobile devices. The "close" button for the pop-up is in the top right and cut off (I'm testing using an iPhone 6 in Chrome), meaning there is no way to close the pop-up without refreshing the page, following two scenarios: 1. If the button is touched by accident. 2. After sending a message to close the confirmation box.

Throne Chairs
United Kingdom
15 minutes using the app
June 8, 2014

Idea behind it is good, but the app itself does not work very well, stagnates on pages and only half loads, not very feature rich, would prefer a solution that works which is generally why if somethings free does not usually mean its good. Its ok for mom and pop websites, if you can make it work, good luck, ive just uninstalled it.

edit: alot of positive reviews here look kind of suspicious for this app.

WizardPatch™
Australia
14 minutes using the app
October 28, 2017

FALSE ADVERTISING. The most annoying thing ever is when something is promoted as being free, but you can't even use it unless you upgrade to a paid plan.

Sure, you can download it and install it on the store. You can create a form and save it. But you can't actually publish it on your site until you upgrade and pay. THIS ISN'T FREE!

Dwell Candles
United States
10 minutes using the app
Awio replied March 12, 2019

Hi Dwell Candles. No upgrades or payments are required to publish a contact form on your website. Over 20,000 Shopify shops use this app to have a contact form on their website for completely free.

November 1, 2015

Ok contact form. Works well but difficult to style.

Blue White And Grey
United Kingdom
6 minutes using the app