Improved Contact Form , 234 reviews

Please add a class or ID to the "Contact Us" button so that it can be targeted with CSS.

Worked very well until it didn't. Won't forward the messages any more, I have to visit the app to access them. No good.

Someone on Facebook Had been contacted by a shopify admin to notice him a pixel from this app was running on is site so ...

I like the app, better than what Shopify has default.

www.ArtisanBound.com

I love this app! Very easy to install but i wish you could change the color of the widget...

I would NOT use this app again and would NEVER recommend it to any store owner. Us Shopify store owners have to stick together when "developers" treat us poorly. In short, Dan Grossman is the rudest, most unprofessional "developer" I have ever met in the Shopify App Store. And I've worked with many developers. Here's the story. I installed the app and had a question about the way it installed. I contacted the developer and asked for information. In the Shopify App Store it shows the developer as "Improvely." I thought this could be a large developing firm and sent the email with the subject line, "Attn: Support" and Dan immediately was offended. He replied to my emails in a passive aggressive tone stating, "Dan, the 'support department' of this free app he wrote in his PJs" and "Dan, the 'support department' currently ordering dinner from his sofa." I even told him I would be willing to pay for upgraded features (like a csv download like the Visitor Engage app) and wanted to know what the app development roadmap looks like for the near future. Then he went on a rant telling me that his life is fine and that he doesn't need money and that he built this app in his spare time for a family member who needed the app. He closed with, "Don't email me again...You're rude." I still have the emails for proof and can verify. The app doesn't fully match themes, the form that displays doesn't center on a page, and it looks terrible on mobile devices! But even worse, if you need help you will have to ask help from this guy who could care less for the people using the app (except his relative he made the app for). I recommend without reservation that all users abandon this app and use something else. If you need a contact form and use a new theme you probably already have the option to add one by changing the "page" you create. See these instructions by Shopify here: https://docs.shopify.com/manual/configuration/store-customization/communicating-with-customers/provide-contact-points/add-a-contact-form. I say again, abandon this guy's app! If it was an option I would give it half a star :/ ****UPDATE**** After posting this review Mr. Grossman immediately contacted me to justify his previous emails (even after he instructed me to never contact him again). He did not like my honest factual account of my interaction with him. I hate leaving a review like this but it's important to have the personal courage to tell the truth about my factual negative experience with this developer. It's about doing the right thing, being professional, and trying to give each person a positive experience.

great so far, but i dont see any spam filter to captcha. So i dont know why everyone is saying download this to block the @mail.ru spam rubbish.

Looks good on the face of it but not very functional from the customers perspective. The first problem I noticed is that when I created a top bar so that I don't annoy the customer, the bar can be set to always show up or only show once per visit.

The problem is that if you only want it to show up once, it makes sense that it should remain on-screen until the customer closes it. However, the bar shows up on the first page but as soon as the user clicks on a new page the bar never comes back. The issue here is that most customers are not going to blindly give you their email address. They will likely want to navigate your website for a little bit before they decided to share any information with you but the bar is already gone, so they will not have that option. Additionally, it's not clear what "once per visit" actually means. I closed my browser several times to test but I couldn't get the bar to come back up. I contacted support and they said I should clear my browser history and cookies. What kind of ridiculous response is that? Do they believe a customer is going to know or care to do that? It's just a missed opportunity.

If you opt to leave the bar displayed all the time, it just gets in the way. If you're on a desktop, it isn't annoying but if you're using a mobile device, it takes up too much screen real estate. Even more annoying, if you close it, it opens right back up when you go to another page. It should know that the customer doesn't want to see it again and stop displaying for that session. Now, here's the worst part of it; if the customer gives up and finally submits and email address, the damn thing shows up again once you navigate to a new screen. It can't distinguish a new customer from an existing customer even if that customer is in the same session. This is unforgivable. Using the paid version did not change any of these flaws.

Not configurable for what I need. I do not want the entire box taking up the screen. I deleted it based on the lack of customization.

It is very simple to use and works great! Also when i needed support i got a very fast response.