Improved Contact Form , 233 reviews

Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
April 30, 2017

A good looking and solid contact form.

Thats So Pretty
United Kingdom
Time spent using app: 4 months
Edited April 20, 2017

No ability to upload files.
Cannot popup shows up layered "under" theme nav bar making it hard to read.
Cannot control placement of popup form.
Far too much branding for 3rd party apps - it's everywhere.

Got a reply from the app developer:
My app has no branding on your site whatsoever. The popup only appeared "under" your nav bar because your theme says the nav should be on top of everything else on the page even popups. Your theme is in charge of what your site looks like, as it should, right? I could have helped you tweak it to fix that in seconds if you had asked."

We replied:
Hi Dan,
Appreciate you reaching out. With all due respect busy guys like me go for the simple installs which don't require tweaking or help from support vendors (some of which do not reply right away). If the app doesn't work out the gate or offer help or instructions or ability to customize it to better suit our needs we prefer to opt out. My apologies if I overlooked any information that referenced this but as far as I know it wasn't available.
I only had the form installed for few moments and already had one customer use it who would have seen the 3rd party banner ads. Here is a screen grab of actual email received from the form after having it installed for only a few minutes and what customer would have seen with out reply. You can clearly see top banner ad for "Improved Contact Form" and below the text ad "Are competitors clicking your ads? Find out with Improvely, from the creators of ICF. Improvely helps you make more sales while protecting your ads from click fraud. " With "tracking code" link to Improvely. Then there was a banner below about Tracking Ads with 2 tracking link. You will see from the screen capture below. I realize you don't get something for free and the app obviously is supported by people clicking your ads. I'm sorry but this app just isn't what we are looking for.

The developer seems to be upset over the 1 star so I upped it to 2. They are obviously looking to improve the app which is a good thing.

Nodal Ninja
United States
Time spent using app: 42 minutes
April 16, 2017

this one is OK. I wish it was possible to translate EVERYTHING.

Protein Se
Time spent using app: Over 4 years
April 5, 2017

This is a great app, and it's easy to use. I'd recommend it for every Shopify store.

Boost 4
United States
Time spent using app: 6 months
March 24, 2017

Love this app! It is easy to customize and give our customers a direct way to contact us without any hassles.

Kilnfrog Com
United States
Time spent using app: Over 1 year
March 23, 2017

Great app. Easy to use, and does the job!
Our website:

Agm Worldwide
United States
Time spent using app: About 2 years
Edited March 30, 2017

Someone on Facebook Had been contacted by a shopify admin to notice him a pixel from this app was running on is site so ...

United States
Time spent using app: About 1 month
March 20, 2017

Very nice app. I've been using it for a while and it's a very easy way for prospective customers to contact me with questions.

Unfortunately, the only thing that's keeping me from giving it 5 stars is there doesn't seem to be a way of customizing the "built-in anti-spam protection." I frequently get "questions" from spammers trying to sell me their own services, and if there's a way to block them, I can't find it.

Flotsam From Michigan
United States
Time spent using app: Over 2 years
March 19, 2017

Nice app, easy to install, delivers its functionality well. We are using Improved Contact Form app in our ecommerce store and so far we have had a good experience with it. What we don't like is that by default it uses "Improved Contact Form" as the Customer name instead of the actual customer name, and as a result we have to edit each of the emails separately.

ANB Mart Online Shopping Australia -

Time spent using app: Over 2 years
February 28, 2017

Nice app, easy to set up, seems to work and deliver the contact forms. Has some theming options for the contact button. Keeps the sent messages in a list on the app page which is nice as a backup in case email filters do not let messages through.

Handmade Tile By Emu
United States
Time spent using app: Over 3 years