Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing sales and average order value through personalized upsells, cross-sells, and time-limited offers. They find it user-friendly with customizable features and commend the support team for their quick and efficient service. The app is praised for its easy installation, seamless integration with Shopify, and useful tools like A/B testing and an autopilot offer creator, though some feedback suggests the latter may not always provide the perfect match.

September 30, 2020

I always come back to in cart upsell when I need in cart upsell app. It had serve me well in the past. I am looking to increase the upsell conversion vs post purchase upsell. Amazing support. Highly recommended.

Noon Royal
Canada
About 2 months using the app
In Cart Upsell replied October 1, 2020

Hello to our friends from Noon Royal

Thank you for this awesome recommendation! We are beyond glad that you love the app :-) Cheers to Noon Royal being a hit online!

Melissa & the In Cart Upsell Support Team

May 10, 2022

Sehr gute UpSell App. Vor allem der Support ist eine große Hilfe. Die Umsetzung meiner individuellen Vorstellungen durch die Supportmitarbeiterin Lasandra war sehr unkompliziert und der Umgang sehr professionell und freundlich. Ich kann die APP jedem empfehlen.

SimplyPets
Germany
About 2 months using the app
In Cart Upsell replied May 10, 2022

Hello to our friends from SimplyPets

Vielen Dank für die strahlende Bewertung. Wir freuen uns sehr zu hören, dass Sie In Cart Upsell & Cross-Selling genießen. Lasandra ist der Superstar unseres Support-Teams und wir freuen uns, dass sie Ihnen helfen konnte. Wir lieben es, Sie als Kunden zu haben und sind immer hier, um Ihrem Shopify-Shop zum Erfolg zu verhelfen! Wir werden sicherstellen, dass wir Ihre freundlichen Worte an Lasandra weiterleiten, von der wir wissen, dass sie sich freuen wird, Ihren Kommentar zu lesen.

Tanu & The In Cart Upsell & Cross-Sell Support Team

Edited May 8, 2023

Unfortunately 2 years after writing my 5 star review below, I must say I am now very disappointed. App has a bug when trying to add a rule for trigger of offer. Took over 8 hours to have someone raad my support message and still 24 hours later, no progress or updates at all. I have a product launch happening and the in cart upsell offer which I had pre advertised on social media will not be working. Very disappointed at the lack of support for this app now. Especially considering how I had once been so impressed as below 2 years ago...

My 5 star review is just as much for the app as it is for the support. The app provides exactly what I need and when I required some assistance last night and today, support was readily available. As I am in Australia it is often hard to get support in hours that suit due to time zone issues, but it was great to have one person start out helping me, and then another continue on when the other became unavailable. Thanks to Denis for the initial help and then Lasandra for continuing on from there diagnosing and correcting my problem.

Coconette-oz
Australia
About 4 years using the app
In Cart Upsell replied March 10, 2022

Hello to our friends from Coconette-oz

Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted Denis and Lasandra have been able to assist you. We’ll make sure we pass your kind words to them, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The In Cart Upsell & Cross-Sell Support Team

April 25, 2017

I really love this app. It is very easy to setup and has boost my conversion rates through the roof.

Thank You

Mytrendycollections
United States
About 2 months using the app
October 7, 2020

Helpful support. The app does what it says on the label. It works, and is not overly complicated. Worth trying

Hedley & Bennett Development
United States
About 2 months using the app
In Cart Upsell replied October 8, 2020

Hello to our friends from Hedley & Bennett Development

We appreciate you taking the time out to leave us this review, it is highly appreciated! Thank you for the kudos on our support, we are glad we could help :-)

Melissa & the In Cart Upsell Support Team

January 14, 2020

Excellent app and even more responsive is the suppor team who made all changes as requested - highly recommend

Vesternet
United Kingdom
About 2 months using the app
In Cart Upsell replied January 14, 2020

Hello friends from Vesternet!

Thanks for highly recommending our app to others out there! It makes our hard work worthwhile! Glad our support team was responsive and helpful to you. Do let us know how else we can support you and Vesternet at anytime! :)

-Sean & the In Cart Upsell Support Team

March 15, 2021

Excellent customer support. They replied very fast to my email and got the requested things done. I can't tell if this app is helpful for my business yet as I added it a few days ago but the sure thing is that they care about their customers.

Jack N Roy
Bulgaria
About 2 months using the app
In Cart Upsell replied March 19, 2021

Hello to our friends from Jack N Roy

We are happy we could assist! Thank you for leaving this honest and thougtful review! We wish you and your store great success :-)

-Melissa & the In Cart Upsell Support Team

January 3, 2023

The app works well and it does everything they say. Customer support is excellent. I really recommand.

Lacerise-sur-le-chapeau
France
About 2 months using the app
In Cart Upsell replied January 4, 2023

Hello to our friends at Lacerise-sur-le-chapeau

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team has been helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

Edited December 28, 2021

I used this app to offer a gift wrapping add-on during the holiday season. It was easy to set up and customize the colours and appearance. the sales analytics were helpful as well. When I had a question, support was super fast with a response, thank you Lasandra! Overall this app did exactly what I needed and I'll probably keep using it for regular gift wrapping options year round.

Kats Cookiez
Canada
About 2 months using the app
In Cart Upsell replied December 31, 2021

Hello to our friends from Kats Cookiez

Thanks for sharing your review with us and the community. We're thrilled to learn that Lasandra was able to help you with the app. We’ll make sure we pass your kind words along to Lasandra, who we know will be delighted to read your comment. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

February 8, 2021

A really great app so far, and does exactly what it says.
The app was going through some works when I initially installed it, so I was having issues setting up, but the customer support was beyond supportive and helped me set up everything that I needed. I highly recommend.

Jennifer Young
United Kingdom
About 2 months using the app
In Cart Upsell replied February 9, 2021

Hello to our friends from Jennifer Young

We appreciate this awesome review! We are happy everything worked out! We wish you and your store all the best :-)

-Melissa & the In Cart Upsell Support Team