Glow Fashion Boutique
We needed some assistance with install and the support team is probably one of the best we have seen...very helpful and responsive! Highly recommend this app!
As there were trying to fix the issue with Instagram feed on my home page they destroyed my website applying 45 changes to my template without any permission, sections were gone, my old logo was on the website, colours of the template was the opposite that I currently had. They just reset everything and then sent me an email that they fix the issue. They applied some changes to the setting_data.json file that reverse my website to the completely old look. Also, this app has permission to private data of your customers...
This app has access to the following personal information:
Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents
Blog commenter e-mail addresses, IP addresses, and browser user agents
This app can access and modify your store‘s data:
Read orders, transactions, and fulfillments
Modify theme templates and theme assets
Modify store content like articles, blogs, comments, pages, and redirects
Read products, variants, and collections
Read theme templates and theme assets
Read store content like articles, blogs, comments, pages, and redirects
As I was happy with this app before, after this situation and no answer from their side of what happened I decided to uninstall the app. Not worth the stress of what they can do with your shop while you are sleeping.
I'm very satisfied with this app. It performs and looks great, and the support team is awesome and always helpful.
I do recommend this app!
Very great help and customer service. Definitely recommend anyone to use them if your theme doesn't offer it!
Dress the bird
The app performs really well and is easy to use. And the customer service is AMAZING - all my requests have been answered and fixed within minutes.
Great app, even better customer service. When the app needed to be reinstalled after changing my IG handle, I couldn't get it to load. Eldar got me back up and running with no issues. Highly recommend! Thank you.
And Well Dressed
Lots of glitches for UGC gallery. Posts are not in right order, when contacted, they insist there is nothing wrong even though my gallery is showing old posts first despite set to 'newest posts first'
We would like to apologize for the negative experience you faced with UGC gallery. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve. We have already resolved the issue and sent several emails, but haven't received any reply yet. Please note, that “Newest posts first” sorting is working on the admin panel for the convenient moderation of posts.
Moreover, we are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact firstname.lastname@example.org or we can jump on a call to discuss this.
I used this app to have our shop's Instagram feed displayed on the homepage. I like that I can tag products on each post (up to 5 for free plan) and the developers are responsive when I asked for assistance to install the app on our store. I wish I can do that myself though.
We would love to express our gratitude for the kind feedback and your directions. We strive to improve and we will never settle. As for your concern regarding the auto update on a Free plan. It takes up to 24 hours to refresh the gallery on your store. So you only need to give it time and photos will be updated automatically :)
Brilliant customer service! Was set up and running in no time and any amendments/tweaks we needed were done almost immediately.
It's a really good app even if you only choose the free plan. You can have 5 product shop tags and an endless scroll instagram feed. The support team help me to figure out some issues while installing the app. Definitely recommended if your looking to have an instagram gallery on your online store.