Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its speedy and accurate search functionality, which enhances customer experience and site navigation. Key features include search suggestions, product recommendations, and customizable options. Many credit it for boosting conversion rates and sales, and improving product visibility. The support team is often described as efficient and helpful. The app's cost-effectiveness is appreciated, especially for stores with a large product range, and its analytics feature provides valuable insights for website optimization.

Edited March 30, 2015

Current review
My initial review is below. Good things first - support is outstanding.

Product really sucks. The app rolls out features without really testing things out and tries to load paying customer to do the testing job for them. End results - we have had site wide disruption twice so far. Did not receive a proper response or redressal.

The app directly starts messing with the theme code without your knowledge. Given that the features are not tested properly, it almost always leads to disrupting your normal course of business.

After a recent update, the app erased all the settings on the theme. Basically, it caused a down time of over 8 hours during our peak business time.

Overall, very risky app to have if you are serious website. Other things are the bad UI/UX and buggy over all implementation.

The product intent is good, but implementation is buggy and paid customers are just guinea pigs for testing.
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Initial review

This app has really exceeding our expectations. We were looking for something that fast, reliable, responsive and with a clean UI. This app fits the bill perfectly. The best thing so far has been the quality of support. The team has been extremely responsive. Ed especially seems to be always on and responds pretty fast. Any minor issues that we identified were fixed pretty much in a matter of less than an hour.

We have been using app for almost a month now and would recommend the app whole heartedly to all the startups out there. Similar solutions are close to $500 per month, so to me its a no brainer. My whole hearted 5 stars to this app!

Fabmart.com
India
9 months using the app
Edited May 26, 2018

Not Paying $150 A Month For This... That's Crazy

Pix Gifts
United States
9 months using the app
April 23, 2016

Has been a great app! Excellent support and really great folk.

Film Art Gallery
United States
9 days using the app
January 1, 2017

Great app. I wish that the basic package included search of blog posts and pages.

Info 4834
United States
8 months using the app
February 26, 2021

Instant Search+ appears to be a great app. It checks all the boxes for what I need for customers to find the items that they are looking for on my website. However, I do find the initial installation support extremely lacking. I have spent many hours trying to configure the app without much success. I have reached out to support several times, and get directed back to the same product documentation that I am following for set up. I even inquired about getting some additional support (for a fee), and was told that wasn't included in my package. Bottom line appears to be that if you aren't prepared to go in on the more expensive plans, the support is not available to help you optimize the an entry or mid level of the app. Very disappointing...definitely not what I was told by the sales rep that sold me on the program.

from Kicks to Kids
Canada
9 months using the app
September 29, 2016

Was paying $100/month and had an issue with the way this app was working. Took two times reaching out to customer support to get an answer. When I did, they told me there was a conflicting problem with their app and another. Instead of looking into they told me to contact support for the other app. Needless to say, deleted instant search and installed another.

Retro Active Smoke Shop
United States
8 months using the app
August 24, 2016

Great search tool, our customers are finding exactly what they are looking for and finding it quickly. We couldn't be happier with Instant Search +. Thank you!

Hookah Heroes
United States
8 days using the app
July 30, 2020

A+, great great great customer service! thanks to Matt for the help. We use your service for 3 sites and recommend it to others.

PortableHandwashing.com
United States
8 days using the app
September 30, 2016

easy to install and easy to use!

Royalcrownpro
United States
8 days using the app
November 9, 2018

I loved the support from the team and totally loving this app on my store. Thank you guys for such wonderful support.

Cloud 10 Beauty
Ireland
7 days using the app