Reviews (495)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, noting its extensive customization options that replace multiple tools and enhance cost efficiency. Its user-friendly interface, smart boxing, and seamless integration with platforms like ShipStation are particularly valued. Exceptional customer support, noted for responsiveness and personalized assistance, further adds to its appeal. This app is essential for businesses looking to optimize their shipping processes.

December 3, 2021

Excellent App. It takes care of all our complicated shipping scenarios and conditions. Also, support is awesome, they helped us with the setup and all issues that we had always promptly.

Orchid-Tree
India
Almost 5 years using the app
Intuitive Shipping Inc replied December 3, 2021

Thank you for sharing this! It means a lot to our entire team, and it helps other merchants make an informed decision. It always amazes us how complex and diverse shipping strategies can be. We're always up to the challenge. And we're always here to lend a hand if you're not sure about something.

Best regards,

Ron Anderson
Customer Experience Manager

Edited December 9, 2022

We have been using Intuitive Shipping for a number of years now. Their interface and rule set up is as complex or simple as you need it to be, it's always great to have the option. In addition to their great product is their support team. They really care about helping you every step of the way. Their responses are timely and thorough which is exactly what we want in a service. If you need a shipping app, consider Intuitive Shipping!

Heath Ceramics
United States
Over 4 years using the app
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this! We know that every business has different shipping needs, and we're confident Intuitive Shipping can handle just about anything you can think of. We're happy to hear our support team has been so helpful through the setup process. We'll continue to be here if you run into any concerns or even if you just have a question about the app. Thank you so much for the recommendation!

Best regards,

Ron Anderson
Customer Experience Manager

Edited December 26, 2024

Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!

Dec. 2024 Update: Still highly recommended. Support is top notch. Been using the app for about 4 years now.

Sibu Seaberry
United States
Over 4 years using the app
January 5, 2018

Intuitive Shipping is a great shipping app that enhances the capabilities of your shopify store. It allows you to get as creative as you would like to provide tons of different shipping methods to your customers and presents the shipping methods based on rules met by the customer.

They also have very dedicated customer service who have been very helpful in setting up our shipping program.

I highly recommend this app.

- James

Active Ride Shop
United States
Over 4 years using the app
November 20, 2023

Our company has used Intuitive Shipping for a few years now. What makes it unique and valuable for us is the ability to custom blend shipping rates based on any possible item combination in our customer's cart.

Today, we reached out for support for the first time ever (that must be worth something by itself). The support we received was quick, professional, and informative—all while resolving our concerns. You can tell through the support interaction alone that folks at Intuitive Shipping are passionate about the solutions they provide.

Kudos to a super useful Shopify app, and the team behind it to make it such a success. (I promise I don't work for them)

GUNNER
United States
Over 4 years using the app
Intuitive Shipping Inc replied November 30, 2023

Thank you so much for this incredibly thoughtful review! We're so happy to hear that Intuitive Shipping has been helping you succeed at shipping these past few years, and we look forward to continuing to support you for a long time. It's great to hear you're taking advantage of our advanced rate blending features. Now that you've had a chance to work with our support team, please don't hesitate to reach out to us again should the need arise, whether it's for a concern or just a simple question. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

March 30, 2022

App is very helpful, but the standout part of this company is the customer service/technical support. With a lot of changes recently, we have worked with various new apps and the Intuitive Shipping support has been far above and beyond all others.

True Botanica Nutritional Supplements
United States
Over 4 years using the app
Intuitive Shipping Inc replied April 1, 2022

Thank you for taking a few moments to share your experiences with Intuitive Shipping! Our team takes pride in doing whatever is needed to make sure Intuitive Shipping is optimized for you and your store, and we're glad to hear you've experienced that first-hand. Shipping is complex, and that means there can be unforeseen challenges along the way. We're here to do whatever we can to help, no matter what the challenge might be...

Best regards,

Ron Anderson
Customer Experience Manager

February 24, 2021

This app has provided THE solution to our complex shipping requirements. Once configured, the smartboxing algorithm really improved the delivery service options and rates returned for our customers. It integrates well with our UPS carrier negotiated rates. The support team provided excellent customer support as we worked through all of the configuration and testing.

livingworks-connect-USA
United States
Over 4 years using the app
December 19, 2018

We have recently started expanding our delivery to use multiple outsource companies as well as our own fleet, as such we needed a way to be able to create rates to cover every outcome based on weight, price, same day vs future delivery, different rates per area/post codes, our drivers vs outsource & in multiple combinations of these

This app has made that all possible.

Joel was also extremely helpful with also adding in the ability for us to tie the rate in with with Zapiet's Store Pickup & Delivery app so we could create rates based on if the order was shipping today or not shipping today.
This way we only ever show the 1 relevant rate to the customer instead of them seeing a bunch of options and selecting the wrong one.

This app seems to have you covered for whatever rate setup you may need to create.

Colette & Lola
Indonesia
Over 4 years using the app
July 6, 2021

It is a great app for a site with multiple products, weight, different box sizes, how much can each box handle. Customer support is amazing (Paul & Michael are just amazing). They are willing to answer all questions, and assist you with the setup. HIghly recommended

MirchiMasalay
United States
About 4 years using the app
July 20, 2023

I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!

Tech Instrumentation
United States
About 4 years using the app
Intuitive Shipping Inc replied August 1, 2023

Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.

Best regards,

Ron Anderson
Customer Experience Manager