Intuitive Shipping , 412 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its advanced shipping capabilities, including handling multi-box, domestic, international, free, and oversized shipping. It's praised for its ability to manage complex shipping scenarios, blend custom shipping rates, and calculate real-time rates. The customer support team is commended for their quick and effective responses. However, some merchants find setting up product dimensions time-consuming, though this can be sped up with the app's premium service. While the app is recommended for its customization and versatility, some suggest improvements like warnings for products without dimensions.
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Wonderful App! Very Helpful Support Team. They provide any help with the setting up of scenarios. Quick response to emails and always have the answer for you straight away. Very useful and Highly Recommended!
We're so glad to hear that your experience with Intuitive Shipping has been such a positive one, and that our team is getting you the help you need in a timely fashion. If you have any additional questions or run into any concerns, please don't hesitate to reach out to us again!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping neatly solves all the issues that we had with Shopify shipping. Their support is the most responsive and helpful I've run into in years. This product is all you need to deal with any shipping scenario you can think of.
Our initial need was to be able to offer free shipping to new customers without using a discount code - we wanted the discount code to be reserved for future new customer offers. We've been Happily using this solution for over a year now.
This week:
Our shipping partner that needs specific shipping service codes for different types of shipping (Ground, 2 Day, 1 Day). Shopify's draft order system doesn't allow us to specify specific service codes in conjunction with a custom shipping rate thus requiring an out of band exception to be processed by our shipping partner.
The ideal solution requires the ability to offer 2 different shipping lists depending on whether the order is being made by a customer via the store or by our support team via draft orders.
Intuitive Shipping quickly understood the need and then published a working enhancement in a few days solving the issue. Even better they then helped me implement the solution.
So far, so good. Has been able to solve all shipping problems we've encountered so far, and support is fantastic. Tricky to understand at first, but they guided is through set up with a lot of patience.
This application is really very practical.
For those who want to integrate multiple shipping methods it is an ideal choice. The technical support is Fast and efficient !
Thank you for sharing your experience! We're happy to hear Intuitive Shipping is helping to meet your shipping requirements and that you're getting the support you need. If you have any setup questions in the future or if you run into any issues, please don't hesitate to reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager
I've used this app on two shopify sites, both with very different mailing set-ups. On both occasions the support team in Canada went out of their way to help and make the set-up as painless as possible.
This is the perfect app we've been looking for to solve our shipping problems with different dimensional size of packaging boxes. Joel is really helpful that arranges a skype live support to assist us to setting up everything and making sure our set up is on the right track afterwards. I highly recommend this app.
Always the best most helpful customer service who are always ready, willing and able to help - no matter how complicated the shipping standards are that we dream up! Great app all around.
What really distinguishes this app from others its the exceptional technical support. This team is truly invested in helping customers to get the best possible experience and to troubleshoot any emerging issues. We've never come across a more effective or responsive team.
Great app which allowed us to set up complex shipping scenarios. The support is very helpful and kind. We are very pleased to use this unique solution.
We've been using this app for almost a year now, and it's worth every penny. The SmartBoxing algorithm is great, and it saves us the trouble of having to figure out which size package to use for each order. I also know that our customers appreciate the quick shipping quotes. It does take some time to set up your shipping scenarios and get your settings set up correctly, but there's a lot of support material to help you along the way. The tech support team is also very quick to respond and super helpful. I highly recommend this app!