Reviews (477)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.

March 18, 2024

The support is the best I've seen for any app in Ecommerce.

Grow Cargo
United States
Almost 3 years using the app
Intuitive Shipping Inc replied March 25, 2024

Amazing! Thank you for taking a few moments to share this. Please don't hesitate to reach out to our support team any time you have a concern or a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

January 26, 2024

The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.

Barrister and Mann LLC
United States
22 days using the app
Intuitive Shipping Inc replied February 6, 2024

It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise.

Best regards,

Ron Anderson
Customer Experience Manager

February 3, 2024

Great app, always responsive support.

Freed's Bakery
United States
About 3 years using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you! We appreciate your kind words about Intuitive Shipping and our support team. Please feel free to reach out to us if you have additional questions or concerns. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

February 29, 2024

Great app with great support!

Heirloom Roses
United States
Over 1 year using the app
Intuitive Shipping Inc replied March 6, 2024

Thank you! We're happy to hear that your experience with Intuitive Shipping has been such a positive one. Please feel free to contact our support team should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

November 26, 2023

Super friendly and helpful support !

Le Noise
Canada
2 months using the app
Intuitive Shipping Inc replied November 30, 2023

Thank you for taking a few moments to share this! We're glad to hear your experiences with our support team have been pleasant and productive. We're always here to help if the need arises!

Best regards,

Ron Anderson
Customer Experience Manager

January 23, 2024

Great, knowledgeable, responsive support.

Firebird Furniture
United States
Almost 3 years using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you for taking a few moments to share this with others. We appreciate the kind words! Please don't hesitate to reach out to our support team if you should need us again.

Best regards,

Ron Anderson
Customer Experience Manager

November 28, 2023

Extremely supportive team behind this app!

Naish.com
United States
4 months using the app
Intuitive Shipping Inc replied November 30, 2023

We really appreciate you taking a few moments to share this to help others make an informed decision about Intuitive Shipping. Thank you!

Best regards,

Ron Anderson
Customer Experience Manager

August 28, 2021

Always the best most helpful customer service who are always ready, willing and able to help - no matter how complicated the shipping standards are that we dream up! Great app all around.

Domaci
United States
Almost 6 years using the app
November 18, 2019

There isn't a single best app in the app store! You can literally do just about ANYTHING when it comes to possible shipping scenarios.

The best part of this app is the team that supports it. They are SO attentive and helpful. If you have any complicated shipping needs, install this app and get to work.

You can even schedule FREE Shipping threshold scenarios in advance which makes holiday sales planning much easier!

RIPT Apparel
United States
Over 5 years using the app
July 6, 2018

This app does exactly what it says it will, and costs so much less than all of the other alternatives out there! We have worked with plenty of other shipping apps and this is by far the best. The best part however is Joel and his customer service. We have had a few issues with rates showing up funny, but Joel is always right on top of it and goes the extra mile to help fix it. If you are having second thoughts about switching shipping apps or enabling one for the first time, stop worrying and install Intuitive Shipping!

How Much Ya Bench
United States
Over 5 years using the app