Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

November 24, 2021

This app was a huge help to set up some pretty complicated shipping scenarios with multiple rates for a bunch of different product types! The technical support is fantastic!

Coast Appliances
Canada
Almost 2 years using the app
Intuitive Shipping Inc replied November 26, 2021

Amazing to hear Intuitive Shipping was able to handle your complex setup! And thank you for taking a few moments out of your day to share your experiences. We very much appreciate it! Let us know if we can help with anything further.

Best regards,

Ron Anderson
Customer Experience Manager

August 29, 2022

Intuitive Shipping is a wonderful App. The Support Team is extremely helpful. They provide any help with the setting up of scenarios. They offer quick responses to emails and always have the answer for you. Highly Recommended!

Modern Loft
United States
Almost 2 years using the app
Intuitive Shipping Inc replied September 7, 2022

Thank you for your recommendation! We're glad to hear you're getting the support you need from our team. Please don't hesitate to reach out to us again if you need further assistance or have any questions about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

July 26, 2021

The customer service is absolutely amazing. We are a furniture store that sells online and in-store. We change our shipping scenarios multiple times and every time they are super helpful and ensure that we are happy with our end result. I have had multiple conversions with them on how to do various shipping scenarios and they always give us in-depth detail with pictures on how to achieve what we want. I can't say enough great things about them. If you are unsure, use them! They are super personable, nice, and helpful.

Brown & Beam | Furniture & Decor
United States
Almost 2 years using the app
January 17, 2022

I handcraft and sell dog beds and because the beds are large, all of my orders ship out via DIM weight which Shopify does not support. I found Intuitive Shipping as solution and I could not be happier. I am a total neophyte so I needed a lot of help setting up the app. I was lucky enough to connect with one of their representatives named Paul and he is amazing! He went out of his way to make sure that everything was working properly. He clearly should be wearing a cape to work because he's a superhero in my book!

Ginger Beds
United States
Almost 2 years using the app
Intuitive Shipping Inc replied January 19, 2022

We appreciate this so much. Thank you! We take pride in not only being able to help solve a problem, but in helping you learn and feel confident with our app as well. We're happy to hear that Intuitive Shipping is doing what you need to help your shipping strategy succeed, and that whatever help you need, you're receiving it. We're here for you if you have any more questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

P.S. We think Paul is amazing too!

July 4, 2018

You know the pain of trying to get your shipping worked out - every store is different.
After researching a ton of apps and articles, I kept coming around to Intuitive Shipping.
All I can say is it's been awesome. Not only is the app capable of easily managing my particular store's needs, but Joel's customer service is simply outstanding.
Couldn't be happier.

Rockerly
Canada
Almost 2 years using the app
February 6, 2023

Intuitive Shipping made my shipping process so much easier, huge thanks to Paul for his prompt support.

TDRMOTO
Australia
Almost 2 years using the app
Intuitive Shipping Inc replied February 7, 2023

Amazing! Thank you for taking a few moments to share this. It's great to hear you're getting the help you need from Paul and the rest of our team when you need it. We will be here to help if the need should arise.

Best regards,

Ron Anderson
Customer Experience Manager

August 7, 2020

This app helped us solve two problems: 1) How to account for two product types (individual books) and case products, and 2) how to create a range of shipping costs that covers the potential shopping cart variations and shipping options.

Intuitive Shipping does that and so much more. It can be complex, but the Support Team is AMAZING!!!

God’s Word Mission Society
United States
Almost 2 years using the app
June 11, 2020

I can't speak highly enough about this app, it is the BEST because you can customize your shipping by tag, price, location everything!! I searched for hours looking for something like this and I am so glad I found this app, well-done guys at Intuitive Shipping you have truly made a great app! Would definitely recommend this app to everyone.

The Vape Life
Ireland
Almost 2 years using the app
July 15, 2018

This app is something I've been searching for for years. The ability to have per product shipping fees is a real time saver for a store that often sells bulky/oversized items that require an additional charge. Set up was logical and Joel and Sharon were so incredibly helpful. Highly recommend!

Fatherrabbit
New Zealand
Almost 2 years using the app
July 6, 2022

In setting up the app, their support team has been incredible. We are feeling great in our decision to use Intuitive Shipping for our shop. Huge thank you to their support team!

Pathway Market GR
United States
Almost 2 years using the app
Intuitive Shipping Inc replied July 6, 2022

We're glad to hear our team was able to help you get Intuitive Shipping set up confidently. We really appreciate you taking a few moments to share this with others so they can make an informed decision. Thank you!

Best regards,

Ron Anderson
Customer Experience Manager