Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

April 20, 2023

We have products that may be small but have a lot of weight. I have used a number of different types of shipping calculation apps over the years with very little luck. We have been using the app for over a year now and it has solved about 90% of the issues we have with calculating shipping rates.
It has a very detailed system for entering in the different boxes and envelopes /soft packages use. You can enter the outer and inner dimensions, maximum weight, empty weight, and cost. This help to get a better shipping calculation and you can add the cost of the shipping material to the shipping price.
You can create shipping "Scenarios" for all different types of shipping. We ship out mainly FedEx Ground, but also sometimes FedEx Freight, and on a few small flat items USPS first class mail. We ship to domestics locations and international. We can create "Scenarios" to accommodate our products. Filtering out some products that are only shipped domestically. Also some products to ship out via USPS first class mail or FedEx it they are ordered with other products. The "Smartboxing" also figures out packaging very well. You can also add on handling costs and have the rate rounded up or down.
Our products are not in retail packaging and are shipped out as parts. I would suggest adding an addition product dimensions to accommodate for packing material.
Most of the app is very easy to figure out and to work with. I have had a few little things I have had issue with and the tech support have been very helpful.
This has been one of they easiest and most comprehensive shipping rate calculating apps I have worked with. It has many features and it seems to be well thought out for different types of shipping.

EDCOR Electronics Corporation
United States
Over 1 year using the app
Intuitive Shipping Inc replied April 24, 2023

Thank you for taking the time to write such a thoughtful and detailed review, giving other merchants with similar needs an opportunity to make a well-informed choice. It's great to hear that you're taking advantage of our SmartBoxing™ packing system and our optional cost features. Our Dev team in particular loves the high praise for our feature suite and user interface, and we are happy to hear the support team is providing assistance when the need arises. We're always here in the event something comes up or you just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

October 2, 2023

I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!

GenWooShop
Canada
Over 1 year using the app
Intuitive Shipping Inc replied October 16, 2023

Thank you for the recommendation! It's great to hear that Intuitive Shipping has been helping you manage your customized shipping, and we hope we can continue to help you for many more years. Please don't hesitate to reach out to us again if the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

November 8, 2023

Not only is Intuitive probably the best and most flexible shipping app out there, more importantly they have the most helpful and responsive support team I have ever worked with. I cannot recommend them and their product enough!

Smash It Sports
United States
Over 1 year using the app
Intuitive Shipping Inc replied November 14, 2023

Wow, thank you so much for the love! We are so happy to hear your experiences with Intuitive Shipping have been so overwhelmingly positive. Thank you for the recommendation, and for taking a few moments to praise our support team. Please know that we're here to help should you have a question or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

October 2, 2023

Best App for postcode specific delivery charges. We have used this app for some years now, in its old format and the recently upgraded version. The old one was great, the new one is amazing.

The service is second to none, I had several occassions where we have needed to get some updates or tweaks and the response has been in minutes as opposed to hours.

Paul is amazing everytime, cheers Paul, much appreciated. Well and truly 5 star in my experience.

Thanks

Furnishing Horizon
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied October 16, 2023

We're happy to hear that Intuitive Shipping has been helping you manage your postcode delivery costs so effectively. Our Dev team appreciates the praise for our new version! And we agree, Paul is amazing! So glad to hear you're getting help you need in a timely fashion. Paul and the rest of our team are here for you should you run into any concerns in the future or just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

May 1, 2023

Great strong product. Does literally anything you need. Their team supports you like no other I have seen. Way better than the Shopify native shipping features.

MJ Wholesale
United States
Over 1 year using the app
Intuitive Shipping Inc replied May 3, 2023

Thank you! We really appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that Intuitive Shipping is giving you all the tools you need to manage shipping at checkout, and that our team is giving you the support you need. If you need us for anything further, please don't hesitate to reach out to us. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

August 27, 2021

Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!

Chic Homz
Egypt
Over 1 year using the app
Intuitive Shipping Inc replied August 27, 2021

Thanks for the awesome review! We're happy to hear you're loving the app. Our support team appreciates the kind words, too. We're here to help whenever you need assistance!

Best regards,
Ron Anderson | Customer Experience Manager

September 13, 2023

Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.

The Creation Station Arts and Craft Shop
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied October 3, 2023

Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

April 17, 2023

Intuitive shipping is a great app. Setting everything up is very intuitive and easy to test. Customer support has been stellar and very proactive to make sure everything went smoothly. Would reccomend!

Watchtower.shop
United States
Over 1 year using the app
Intuitive Shipping Inc replied April 24, 2023

Thank you! We very much appreciate your recommendation. We're happy to hear the Intuitive Shipping setup experience has been such a positive one, and that you're getting any additional help required when it's needed. Our support team is always here to answer any questions you might have, or if you run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

November 12, 2020

This app and its developer are amazing. Intuitive Shipping has been a game-changer for us. We are using it in a custom application, and the support team went above and beyond to take care of us.

Stay Golden
United States
Over 1 year using the app
June 23, 2022

By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys

PrinterMods UK Ltd
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied June 24, 2022

We very much appreciate the kind words and the praise for our support team! We're glad your experience with Intuitive Shipping has been positive one. Please reach out to us if you have questions or get stuck on anything.

Best regards,

Ron Anderson
Customer Experience Manager