Intuitive Shipping

Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!

Intuitive shipping is a great app. Setting everything up is very intuitive and easy to test. Customer support has been stellar and very proactive to make sure everything went smoothly. Would reccomend!

This app and its developer are amazing. Intuitive Shipping has been a game-changer for us. We are using it in a custom application, and the support team went above and beyond to take care of us.

By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys

Due to our multiple shipping profile needs, Intuitive Shipping came to the rescue. Their team spent several days with our web developer in helping to get their app up and running perfectly. Now everything is automated with a simple scenario based rule. It took a little bit of getting used to, but now our staff collectively can update products on the fly that triggers the right shipping method every time! Thank you guys! This app is a life saver!

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)

The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.

Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.

I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.

We're really happy working with them.

**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface.

The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations.

Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.