Reviews (477)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.

September 7, 2022

Perfect app for Shipping. Very rich in features. Highly customisable. Perfect and prompt support by Dylan. Thank you

ElephantPlate
United States
Over 1 year using the app
Intuitive Shipping Inc replied September 12, 2022

We appreciate you sharing this, and we're glad you got the support you needed from Dylan. If you have any other questions or concerns, please don't hesitate to reach out to our support team.

Best regards,

Ron Anderson
Customer Experience Manager

September 1, 2022

This is a great app to use. And the team were so fast to respond and helpful in answering my questions.

Miss April Towels
Australia
Over 1 year using the app
Intuitive Shipping Inc replied September 7, 2022

Thank you for the kind words! We're happy to hear you're getting the help you need quickly. Our support team is always here if you have any questions about Intuitive Shipping or have any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

April 16, 2018

This app has changed my shipping life. As a Canadian e-commerce store, I was having difficulty finding an app that could work with Canada Post while also calculating how many of my unique, handmade items could fit into a shipping box. This app does it all in a very intuitive, easy to use interface.

This app works with multiple shipping providers, custom delivery times, custom delivery descriptions, multiple packages, unique product dimensions, unique shipping scenarios and much more.

The developer also offered incredibly helpful and timely support when I encountered some configuration challenges. I am so glad to have found this app and the development team behind it.

Ashley Keller Art
Canada
Over 1 year using the app
September 28, 2023

We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.

dutchcraftfurniture.com
United States
Over 1 year using the app
Intuitive Shipping Inc replied October 3, 2023

We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

October 29, 2020

Absolute stunning support by Michael - solved all our issues and challenges quick and smooth. This app is a gem!
Overall experience: Simply AMAZING! Thanks again.

ORDERlich
Germany
Over 1 year using the app
July 29, 2020

This App is a MUST and Customer Support is SUPERIOR! Paul has been extremely helpful setting up all of my crazy shipping scenarios and makes Shipping seem easy. He and the App take all of the headaches out of Shipping. I couldn't exist without this App! It helps me Ship items from home, other locations, plus (2) POD Companies (even though one of the PODs isn't integrated with their API – it's still possible!) Don't hesitate to download this App and make shipping easy!

Outshine Labels
United States
Over 1 year using the app
October 29, 2018

One of the most difficult aspects of launching my e-commerce business was putting together shipping tailored logistics for a small business with a complex shipping scenarios.

I have multiple types of products of varying sizes and shape on my website. I haven't come across one shipping arrangement that the Intuitive App isn't prepared for.
Afrocentricbeauty.com

AfroCentric Beauty
United States
Over 1 year using the app
August 3, 2023

Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.

Maverick Distillery
Canada
Over 1 year using the app
Intuitive Shipping Inc replied August 11, 2023

We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

Edited November 17, 2022

Update: We have been using this app for a few months now and it's been working flawlessly. Paul is an absolute star and a pleasure to deal with! Prompt and informative customer service. If you are in need of an app to help with shipping rates look no further. Highly recommend. Easy to use and great customer service received from Sherry! At first, it can be a bit tricky to get the scenario right but once you understand how it works it's very easy!

Original Duckhead
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied April 19, 2022

Thank you for this feedback! We're glad you got the help you needed from Sherry. Our entire team is here to make sure you feel comfortable and confident using Intuitive Shipping, so if you have any questions or get stuck on anything in the future, please let us know. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

July 5, 2022

This is the best shipping application for Shopify! We have tested many options which confirmed that Intuitive Shipping is the best!!

MFI Medical
United States
Over 1 year using the app
Intuitive Shipping Inc replied July 6, 2022

Thank you for the kind words! We're so happy to hear Intuitive Shipping is helping you succeed with shipping. Please reach out to us any time you have a question or need assistance.

Best regards,

Ron Anderson
Customer Experience Manager