Reviews (464)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping logistics, praising its customizable features like rate blending and smart boxing. It integrates well with Shopify and other apps like ShipStation, enhancing the checkout experience. The app is noted for reliably calculating accurate shipping rates and providing detailed shipping rule configurations. Merchants also commend the exceptional customer support for their responsiveness and expertise in quickly resolving issues.

November 4, 2022

Amazing Support, great app and works without problems! I moved from their other app to this newer version and support worked with daily to get everything moved over correctly. Thank you so much.

Squeaky's Trains & Things
United States
11 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this. We're glad to hear you have been successfully migrated to Intuitive Shipping. We hope you take advantage of Intuitive Shippings more robust and complete feature set. If you have any questions, or if you run into any concerns, please reach out to our support team for assistance. We're here to help make your transition is as smooth and seamless as possible.

Best regards,

Ron Anderson
Customer Experience Manager

October 21, 2021

The help team at Intuitive Shipping, especially Michael, is incredibly patient and dedicated to getting this App working just the way you want it. And they'll walk you through all the steps so you can make updates on your own and not be reliant on them to do it for you. The functionality of the app is just what we were looking for: robust flexibility in setting rates based on product types, customer locations, membership status, etc. We couldn't find anything else that was as seamless from membership signup to shipping discount. Because of the number of ways it can be configured, there is a bit of a learning curve and necessary patience and persistence to getting it setup properly. But that's why Michael and team are there!

garten Basket
United States
10 months using the app
Intuitive Shipping Inc replied October 21, 2021

Wow, thank you for the kind words! Our team very much appreciates your feedback. It's great to hear that Intuitive Shipping is meeting your shipping needs and giving you the control and flexibility that you need. Our Customer Success team is always here any time you have a question or a concern.

Best regards,
Ron Anderson | Customer Experience Manager

January 31, 2024

While a little complex at first, once you have an understanding of Scenarios Intuitive Shipping is a really powerful tool to have a super flexible shipping rate system. The support team are quick and helpful. Overall a fantastic product.

Marketplace Supplies
Australia
4 months using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you for taking some time to share this! We know that shipping can be challenging and that our system can handle a lot of complex requirements. We're happy to hear that your experience with Intuitive Shipping and our support team has been so overwhelmingly positive. Please don't hesitate to reach out to us should you need help in the future.

Best regards,

Ron Anderson
Customer Experience Manager

February 27, 2023

I've used this app on previous stores and it really is great at customizing rates if you need to set them up manually when there's no carrier integrations available to pull rates.

Support team is also very friendly and always respond quickly and are very helpful.

Also provides additional features which native shopify setup lacks like being able to do $ or % off shipping rate discounts.

KioskCokelat
Indonesia
10 months using the app
Intuitive Shipping Inc replied March 13, 2023

Thank you for taking a few moments of your time to share this! It's great to hear you're taking advantage of a few of the many customization features in Intuitive Shipping, like our custom rates and discounts, and that you're getting the support you need from our team. If any questions come up, or if you run into any issues, please don't hesitate to reach out to us. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 17, 2020

This app works really well and does exactly what I needed it to do. The customer support has been really great as well with prompt, polite and helpful responses. I did experience some issues in the beginning but they were all my errors, you really want to make sure you have all of your weights, dimensions and shipping scenarios perfect before leaving test mode, and run lots and lots of tests! My only complaint would be that when I did have a missing dimension etc, my customer would get an error that told them I do not ship to their address. I wish the error were a little different as the customers found it confusing.

Ninnys Napkins
Canada
10 months using the app
October 2, 2018

This is definitely the BEST shipping rate management app on Shopify. We have used other ones, but this one is (1) user-friendly, (2) extremely robust, and (3) has awesome customer service (thanks, Joel).

It basically solved a major problem that we had been experiencing for years related to discounts/free shipping minimums/and excluding specific collections. We run a subscription box business in conjunction with a shop, so our shipping needs are a bit particular. We could not find a Shopify app that could give us the shipping set-up that we wanted, so we talked to several Shopify experts who either told us we could not have the set-up we wanted because it was (1) not a simple task and would require more $$$, or (2) it could not be done.

We were doubtful when Joel told us that Intuitive Shipping could definitely be set up to our specifications. We have been testing this app for a while now and it really does what everyone else said could not be done without expensive customization. $30/month for Intuitive Shipping is nothing compared to how much money we will be saving because of this app.

This app also made it very easy to add in our shipping rates. We have a lot of rates that we need to add in manually. The "copy" feature this app has is such a huge time-saver.

Love love love this app and would highly recommend it.

MISHIBOX
United States
10 months using the app
February 4, 2020

This App has provided us a great deal of shipping flexibility and the support has been outstanding! I highly recommend this App!

La Bottega della Nonna
United States
10 months using the app
October 30, 2023

We are using Intuitive Shipping on two of our flag ship ecommerce sites with great success. The app allows us to manage shipping rates for our corporate shipping accounts in a very granular fashion, based on weight, collection, SKU, etc. The app itself is highly configurable, which sometimes may seem complicated, but the Intuitive Shipping team is always ready to lend a hand to make sure everything is operating as needed. Support response is quick and in-depth. I highly recommend the app and plan to add it to all my Shopify sites.

Mazuri
United States
9 months using the app
Intuitive Shipping Inc replied November 6, 2023

We really appreciate you taking some time to share this with others, and it's great to hear that Intuitive Shipping has been working effectively on multiple stores. We're happy to hear you're getting the help you need from our support team, and we will continue to be here to assist should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

July 9, 2020

This is the only shipping app you need. We tried them all. This is hands down the BEST and most CUSTOMIZABLE. Great support team to for easy answers. Highly recommend!

Grip Clean
United States
10 months using the app
November 14, 2020

Intuitiva (hace honor a su nombre) y funcional. Tiene algunas limitaciones que esperamos que puedan solucionar en el más corto plazo; sin embargo, para nosotros es la herramienta más completa en el tema de shipping de todas las que hemos probado en Shopify.

Marxial
Peru
9 months using the app