Reviews (496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, praising its flexibility in customizing rates and scenarios, which reduces the need for additional apps. Features like scenario builder, rate blending, and smart boxing are highlighted for their effectiveness. Integration with platforms like ShipStation enhances logistics management. The support team is commended for their responsive and expert assistance, crucial for successful app implementation and operation.
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Their Support is amazing - They have support hours listed in the app, But then They also have an on call team for when/if things dont work or you need that urgent question answered. A very powerful and Easy to understand app with their support. We were up and running with a very complex Shipping matrix within a few hours. Most of that time was labour in entering. The only recomendation I would have is can you guys make an option to import/export the shipping scenarios so they can be edited in a csv file
The service this company provides is top notch, I'm very impressed by how knowledgeable and prompt their service team is. This app handles all our complex shipping requirements.
Our team takes immense pride in making sure you're completely satisfied with Intuitive Shipping, so it's great to hear that your experience thus far has been so positive. We're glad that we're able to handle the level of complexity that you need, and we're here if you get stuck or have any questions at any time.
Best regards,
Ron Anderson
Customer Experience Manager
We use this app to help us calculate live shipping rates for both ship to and ship from locations. The Intuitive Shipping support team is amazing! They are always willing to help and jump on a call whenever needed.
This app is great! It has a lot of options for item specific shipping charges and exclusions and can really do anything you need it do, no matter how complicated your shipping is.
They are also extremely quick to reply if you need any help, and always come up with inventive solutions to help with anything you need the app to do.
Intuitive Shipping has been able to handle every scenario we have thrown at it. Drop shipping from multiple locations with different packages and mixing in free shipping promotions. Yes, it can be done. The customer service is INCREDIBLE! Joel takes the time to build your shipping solution and is readily available to make adjustments as needed. For cost, functionality, and customer support this app is hands down the best shipping calculator on shopify.
Intuitive Shipping allowed me to add on the fees other apps did not even offer. By far the best app customer service I have dealt with, I honestly cannot recommend enough. They have helped me with so many different shipping scenarios, from a % fee, distance fee, and even a fixed fee on top of it. 12/10 overall!
Extremely supportive team behind this app!
We really appreciate you taking a few moments to share this to help others make an informed decision about Intuitive Shipping. Thank you!
Best regards,
Ron Anderson
Customer Experience Manager
I couldn’t have dreamed of a better shipping app, it really does it all and then some. The customer service is 5-star, it’s a huge learning curve and they were there at the ready to assist anytime I ran into an issue. Micheal was always very responsive, walked me through each step via live calls and always checked in to make sure I didn’t need anything further. I’ve used other shipping platforms in the past and Intuitive Shipping is by far the best option out there. Thank you for bringing me such peace of mind! -https://theporterhouse.co
Thank you for the kind words! We're so happy to hear your experience with Intuitive Shipping has so far exceeded your expectations. It's great that you are getting the responses you need in a timely fashion and that Michael has been there to help you through the onboarding process. He and the rest of our success team are always here to help you should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Always answers within a reasonable amount of time and here to resolve any issue that may arise.
(Which is mostly some setting in shopify)
Thank you for your review! We appreciate you taking some time out of your day to share this, and we're happy to hear our support team is helping you through any issues that come up. If you do have any questions about Intuitive Shipping or if you run into any issues in the future, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
While a little complex at first, once you have an understanding of Scenarios Intuitive Shipping is a really powerful tool to have a super flexible shipping rate system. The support team are quick and helpful. Overall a fantastic product.
Thank you for taking some time to share this! We know that shipping can be challenging and that our system can handle a lot of complex requirements. We're happy to hear that your experience with Intuitive Shipping and our support team has been so overwhelmingly positive. Please don't hesitate to reach out to us should you need help in the future.
Best regards,
Ron Anderson
Customer Experience Manager