iThink Logistics , 113 reviews

Overall rating
4.1
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining shipping processes, saving costs, and enhancing customer experiences. They value its competitive pricing, excellent support, and dedicated account managers. The user-friendly backend software, efficient pick-up and delivery services, and seamless Shopify integration are also praised. Key features like reduced Return to Origin rates, real-time shipment notifications, and detailed reports are highlighted. The app's customer service is commended for its professionalism, promptness, and friendliness. Merchants recognize it for its competitive rates, hassle-free service, and 24/7 availability.

April 15, 2021

We have been using I think app for the last 2 years. Both customer service & logistic coordination is great. Another important part is CoD Remittance has been on time from ithink.

Bebaak
India
Almost 5 years using the app
January 13, 2021

Best Logistics Aggregator in India, Competitive Rates, Great Service.
I am writing this feedback after using their service for 2 years and we made the right decisions by switching it Ithink. Their rates are very competitive in the market and Pickup & Delivery are very smooth and especially their NDR offering is the best offering for any E-com Companies.
Last I would Like to thank Mr. Aatif & Mr. Khan for the excellent support we received from both of you.

BUMSONTHESADDLE
India
Over 4 years using the app
February 26, 2021

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better

Thestiffcollar.com
India
About 4 years using the app
June 6, 2021

Top notch logistics support, have been working with them since 4 years, always good experience. They should improve "lost in transit RTOs" and automate the process of RTO delivery time limit, if not delivered according to tracking, quick reimbursement of funds should be done. Currently we have to look for undelivered RTOs manually. Rest everything about ITL is perfect and it is highly recommended, better than any other logistics provider there is

Craxy Store
India
Over 3 years using the app
September 3, 2021

We've been using this app since mid 2018. Really nice service. thanks. keep up. Their software platform is also nice.

2baconil
India
Over 3 years using the app
February 23, 2021

I wanted a courier service that could help me with quick resolution. I'm glad I found Ithink who has a professional and friendly support staff especially sagar shirdhankar who goes out of the box to make ends meet.

dmodot
India
Over 3 years using the app
Edited April 30, 2021

It's been a month since we've been using the app at PeelsNutButter. Great onboarding and speedy customer service. Good to have a WhatsApp contact for immediate query resolutions. Our point of contact Arbaz Qureshi has been prompt and professional to help iron out teething issues we'veve faced. Thanks for your help. Hoping this continues and looking forward to using the app.

PEELSNUTBUTTER
India
Almost 3 years using the app
Edited October 19, 2022

iThink logistics is good in terms of service. We get good support from ithink team. Solution is given on time and very supportive.

thestoreofbufani
India
Almost 3 years using the app
March 4, 2021

Best Logistics solution for e-commerce with best support manager who clears your any bug or issues if facing. Hassle free and best rates !!

YouBaazar.com
India
Over 2 years using the app
April 7, 2021

Good App and very Good service. also rates are Cheaper than other logistics partner. would like to work for long time.

Ecosys Cleaners
India
Over 2 years using the app