Reviews (132)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

September 4, 2024

We have been using Ithink for our multiple brands, and they’ve been efficient with our logistics. They have made the operations easy for us with prompt service. Overall recommended!

Tyohar Store
India
8 months using the app
September 3, 2024

The company is good ,I am using from last 2 years ,the team is good always help me with my queries,I will advice to get connect with them & also the manger bhakti id very helpful

ikkatdesign
India
3 months using the app
June 22, 2024

I started using from last 4year iThink Logistics for my e-commerce business, and I couldn't be happier with the service! The platform is incredibly user-friendly, making it easy to navigate and manage all my shipping needs in one place.

Their customer support is top-notch. Whenever I had a query, the response was prompt and extremely helpful. They truly go above and beyond to ensure customer satisfaction.

What stands out the most is their reliability. My shipments are always picked up on time and delivered promptly, which is crucial for my business. The real-time tracking feature is fantastic, allowing me to keep my customers informed about their order status every step of the way.

Additionally, their rates are very competitive, offering great value for the comprehensive services they provide. I've also noticed a significant reduction in shipping errors and delays since switching to iThink Logistics.

Overall, iThink Logistics has streamlined my shipping process, saving me time and money. I highly recommend them to any business looking for a dependable logistics partner.

Vastranand
India
6 months using the app
September 3, 2024

I got in touch with ithink logistic before a month and I am happy with the service the company is providing and the main credit goes to the manager *Bhakti Darji*and her team.she and her team guided me in very easy manners whenever i found issues and their payment teams is so good which I liked and their panel is smooth to handle.I am really thankful to Bhakti Darji for her service and guidance

avantikacollection
India
24 days using the app
September 3, 2024

It's a good company ,i am a seller from last 2 years ,the team is very helpfull ,to solve all the queries,& also my manger is also very helpfull manager bhakti

alankarsareecollection
India
8 months using the app
Edited July 25, 2024

Kindly beware from selecting this company to be your shipping partner. They are all scammers and never provide you with an immediate resolution. They have a terrible support staff,( Sailee Raul and Sanehal Pandey).They sent one of their employees to measure a product at home, but they later claimed that the employee didn't know how to measure. Our product weight is 0.750 grams, but they said it was 1.50 kg, and he measured the products and our volumetric weight incorrectly. They just copy pasted the same answer till month and month. Even they falsely marked your return lost shipment as return delivered after one month of complaint and said to you that we can not provide POD as it is RTO delivery. So be careful and suggest that you not choose this company any way you have another better option in the market. This is my honest review that we faced.

Worst customer service Experience ever. Their delivery partners don't handle products with care. Almost 70% of RTO products came and they can not provide any solution till the time.

I believe that this logistics company is a huge scam. Their entire procedure is dishonest. Worst logistics firm I've ever seen. Nobody takes responsibility for seller or customer care. It's a zero-star review based on my worst-ever experience. Even the owners and managers are phony and incompetent. In this case, it is your obligation to deliver the package; they accept no liability for it. solely focused on profit (higher delivery costs than other). Only the positive things are spoken by the sales team before the courier leaves and no one answers calls. They keep generating money by posting fictitious comments on order status and occasionally returning shipments to sellers so they can charge both ways. No one is available to handle delayed shipping issues.

In this all google good review are fake

please do not prefer on google review.

please do not prefer this company and very disappointed.

This is my personal working experience with this company.

Even I don't want to give them 1 star 0 is good for this fake company

Thankyou

My Store
India
7 months using the app
September 4, 2024

Very supportive and cooperative team. Provides amazing service.

Gadgetshieldz
India
9 months using the app
March 15, 2024

Thanks to Pragati Ji and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Pragati Ji. She is pretty skilled and can quickly resolve our queries...

Gadget Monkey
India
4 months using the app
March 15, 2024

iThink Logistics redefines efficiency in the logistics industry. Their intuitive platform, unwavering reliability, exceptional customer service, flexibility, and commitment to sustainability set them apart. From seamless operations to timely deliveries and eco-friendly practices, iThink Logistics exceeds expectations. For businesses seeking a dependable logistics partner, iThink Logistics is the top choice.

LAST MILE
India
4 months using the app
Edited August 30, 2024

Good service✔

Alkaditya Creations
India
9 months using the app