Reviews (132)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

May 3, 2024

Hello, I'd like to bring something to your attention. Generally, the UI and tools are commendable. However, there's an issue regarding fetching store orders from Shopify after integration. Could you kindly investigate this matter?

Prathi Box Katha
India
16 days using the app
July 3, 2024

Supporting team and easy navigation dashboard..

GPLT
India
Over 2 years using the app
March 12, 2024

They blackmail you to release payments. Pathetic ethics of the company.

clayco
India
10 months using the app
February 23, 2021

I wanted a courier service that could help me with quick resolution. I'm glad I found Ithink who has a professional and friendly support staff especially sagar shirdhankar who goes out of the box to make ends meet.

dmodot
India
Almost 7 years using the app
September 3, 2021

This app interface is very easy to use. It makes our work reduced by half and the back-end team is swift in resolving the vendor issues. Delighted to work with the Ithink team. It is bliss for small businesses.
Thank you

Indianpeacock
India
Over 5 years using the app
April 15, 2021

We have been using I think app for the last 2 years. Both customer service & logistic coordination is great. Another important part is CoD Remittance has been on time from ithink.

Bebaak
India
Almost 5 years using the app
January 13, 2021

Best Logistics Aggregator in India, Competitive Rates, Great Service.
I am writing this feedback after using their service for 2 years and we made the right decisions by switching it Ithink. Their rates are very competitive in the market and Pickup & Delivery are very smooth and especially their NDR offering is the best offering for any E-com Companies.
Last I would Like to thank Mr. Aatif & Mr. Khan for the excellent support we received from both of you.

BUMSONTHESADDLE
India
Over 4 years using the app
December 20, 2021

Who doesn't like surprises the same way ithink logistics keep on launching new features regularly. This makes the experience even better.

Tarinika
India
Over 4 years using the app
February 26, 2021

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better

Thestiffcollar.com
India
About 4 years using the app
June 6, 2021

Top notch logistics support, have been working with them since 4 years, always good experience. They should improve "lost in transit RTOs" and automate the process of RTO delivery time limit, if not delivered according to tracking, quick reimbursement of funds should be done. Currently we have to look for undelivered RTOs manually. Rest everything about ITL is perfect and it is highly recommended, better than any other logistics provider there is

Craxy Store
India
Over 3 years using the app