Reviews (132)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

September 3, 2021

We've been using this app since mid 2018. Really nice service. thanks. keep up. Their software platform is also nice.

2baconil
India
Over 3 years using the app
Edited April 30, 2021

It's been a month since we've been using the app at PeelsNutButter. Great onboarding and speedy customer service. Good to have a WhatsApp contact for immediate query resolutions. Our point of contact Arbaz Qureshi has been prompt and professional to help iron out teething issues we'veve faced. Thanks for your help. Hoping this continues and looking forward to using the app.

PEELSNUTBUTTER
India
Almost 3 years using the app
Edited October 19, 2022

iThink logistics is good in terms of service. We get good support from ithink team. Solution is given on time and very supportive.

thestoreofbufani
India
Almost 3 years using the app
March 4, 2021

Best Logistics solution for e-commerce with best support manager who clears your any bug or issues if facing. Hassle free and best rates !!

YouBaazar.com
India
Over 2 years using the app
April 7, 2021

Good App and very Good service. also rates are Cheaper than other logistics partner. would like to work for long time.

Ecosys Cleaners
India
Over 2 years using the app
December 27, 2023

Thanks to Bhumika and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Bhumika. She is pretty skilled and can quickly resolve our queries.

Nivnyaa Fashion
India
About 2 years using the app
Edited April 8, 2021

We are using the services of iThink Logistics for the past 2 years integrated with our Shopify platform. Order processing & scheduling is very smooth. The Tech support team and client servicing team, both are very supportive.

NutriteShop
India
About 2 years using the app
February 23, 2021

Very professional service offered by ithink logistics and especially Sagar. The company is offering competitive rates and Sagar is prompt in resolving all the issues at the earliest. Keep up the good job

mynextscent.com
India
About 2 years using the app
April 15, 2021

We are using Shopify for a long time its the best and wanted to find something similar for our delivery. We came to know about iThink logistics. Both of them run super smooth together. We love Shopify and iThink logistics.

LUSH & BEYOND
India
About 2 years using the app
September 8, 2021

I have been using this app for about 2 months now. I have not faced any issues, their support team is top-notch, takes responsibility, and get every issue resolved within hours. Also, the cost of shipping is also comparatively low. The COD remittance is always on time. All in all 5 on 5 and a big Thumbs Up!!!

Romèro Ferrera
India
About 2 years using the app