Reviews (131)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

September 8, 2021

I have been using this app for about 2 months now. I have not faced any issues, their support team is top-notch, takes responsibility, and get every issue resolved within hours. Also, the cost of shipping is also comparatively low. The COD remittance is always on time. All in all 5 on 5 and a big Thumbs Up!!!

Romèro Ferrera
India
About 2 years using the app
August 10, 2022

we love ithink and its services. prompt action, highly recommended.
No issues, perfect on every score. we have tried lots of other services, this one is the best.

Kraft Cellar || Women Comfort Footwear
India
Almost 2 years using the app
September 4, 2021

Best customer support from my accounts manager from ithink. Panel is super friendly and easy to use. All departments are supportive in terms of service. Best of luck.

TT FASHION
India
Almost 2 years using the app
September 1, 2021

Flawless app, excellent support by the developers too. I can't think of any other logistics app on shopify that provides as good service as Ithink.

Rafa Collection
India
Almost 2 years using the app
Edited September 8, 2021

best customer service and also very easy to use web side . compeer to another web side .. i iike ithink bcoz sync system are good

Orgenza Store
India
Almost 2 years using the app
June 15, 2021

Amazing shipping platform it customizes as per your needs. fast Delivery Good Service,We are super Happy with there service.

Liiws
India
Almost 2 years using the app
January 4, 2022

I switched to Ithink to get better service and I am very much satisfied with the quality of work they provide. the people are professional and know what they are doing plus the dashboard is very easy to learn and there are people who are there to help you with any kind of problem. I would recommend Ithink to everyone. Thank you

GlowCent
India
Almost 2 years using the app
September 4, 2021

Among all the courier aggregator apps that I have used, Ithink is the best one. Not only have they got amazing features, but also they have a fantastic team to help anytime, especially Hemil and Aftaab. My POC- Kalapana is also very prompt and active. After using Ithink, I never have to worry about Shipping again!

Buy Love
India
Almost 2 years using the app
February 24, 2021

Good service by ithink logistics team and Bhumika. Fast delivery, on time support and competitive rates.

Lehengahouse
India
Almost 2 years using the app
September 3, 2021

Amazing app. Cannot ask for better! You should definitely try it.
We have been using it since our brand launch, no problem faced till date!

TheHempChapter
India
Over 1 year using the app