Joy Loyalty Program Rewards
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Reviews (1,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to install and intuitive, with a clear dashboard suited to non‑technical users and small businesses. It’s praised for driving repeat purchases and customer engagement through flexible points, tiers, referrals, and branded widgets. Merchants like the smooth Shopify integration, attractive design, cost‑effective pricing with a useful free tier, and fast 24/7 support that helps with setup, customization, and technical fixes.
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We’ve been using Joy Loyalty Program for our Shopify store and overall it has been a great experience. The app is easy to set up, and the interface is straightforward, so we were able to get our loyalty program running without too much hassle.
We especially like the flexibility of the points and rewards system. It gives us a good way to encourage repeat purchases and customer engagement without making the program too complicated for our customers.
The support team has also been very helpful and responsive whenever we had questions or needed assistance with the setup. Overall, Joy has been a useful addition to our store, and we’re happy with how the loyalty program is working for us.
The app is incredibly easy to use, and the support team has been amazing. They went above and beyond to work with us despite time zone differences and were patient, responsive, and helpful with every question we had. They made the entire setup process seamless, even helping us implement custom code so everything matched the unique look and feel of our store. We couldn’t be happier with the experience. Thank you, Liz and Philip!
I started to use this app for my developing Shopify store. This is very easy to integrate with Shopify and also quite aesthetic to welcome the customers. The team (For me, Jade) also is very helpful and fix any issue while using it quickly within no time. Thank you so much and I recommend this app for the loyalty program.
Thank you so much for the kind words! We're so glad the app has been easy to integrate and fits well with your store's look. I'll be sure to pass your shoutout along to Jade. She'll be thrilled to hear it made a difference. Thanks for recommending us for your loyalty program, and please don't hesitate to reach out anytime you need a hand!
I suggest staying away from Joy. Their development team completely broke our theme beyond repair and without telling us, they published a draft theme. This is completely unacceptable. No third-party app has ever done anything like this in our seven years with Shopify.
I tested multiple apps and this one ticked all the boxes for my loyalty scheme. Fully personalized earning and redeeming requirements, and integration with the POS that makes it very easy for my employees to redeem rewards. Also the only app that lets me seamlessly offer free item redemption from one or more collection of items. Thank you!
Thank you for such a thoughtful review! It really means a lot that you tested multiple apps and found ours to be the best fit — especially for the flexible earning/redeeming rules, POS integration, and multi-collection free item redemption. Those are features our team has worked hard on, so it's great to hear they're making things easier for you and your staff. Thanks again for choosing us for your loyalty scheme!
We run a leather handbag store and use Joy for our loyalty program. The earning and redeeming rules are flexible enough to build a sensible ladder of rewards, and the Ways to redeem block on the cart page makes redeeming obvious to customers instead of hiding it away inside a widget.
What earned the five stars is the support. Alyssa and Sonny replied within minutes, recorded short videos showing exactly what a customer sees at each step, went into our theme and added the cart block for us, and spotted that we had filled in the wrong field on one of our programs before it could do any harm.
If you are weighing up loyalty apps, this is a team that will not leave you alone with the documentation.
Thank you so much for this detailed review! We're glad the earning and redeeming rules gave you the flexibility to build a reward ladder that actually makes sense for your customers, and that the Ways to Redeem block on the cart page is doing its job of making redemption obvious.
We'll pass your kind words along to Alyssa and Sonny — catching that field error before it caused issues is exactly the kind of proactive support we aim for. Thanks for trusting Joy with your loyalty program, and welcome to the family!
App seems to work well and has lots of customization - possibly too much as it makes launching a bit more complex. The customer support has been excellent to work with though and I would recommend the app.
Thanks for the honest feedback! We know Joy's flexibility can mean more choices to make during setup, and we're always looking for ways to simplify the initial launch experience without cutting the customization that lets merchants build the program that fits them.
Really glad our support team could help smooth that out for you. If anything is still unclear as you keep customizing, our live chat team is always here to walk through it with you.
Great app and very easy to implement. The included features are generous, and the support team is exceptionally fast, knowledgeable, and helpful. Highly recommended.
We use Joy and it has been great! Support has also been very helpful when needed. Lots of options for rewards for customers as well. Recommend! Also special thanks to Joyce, Jade, Alyssa, and Rosie on the team!
Es fácil de configurar, pero especialmente el apoyo de soporte para configurar de manera personalizada la aplicación en la tienda fue rápido y amable
