Joy: Rewards & Loyalty Program , 1,538 reviews

This app works well. The customer service and support is great. The only issue we ever have is in explaining to customers how to pull up their information but that's not the fault of the app as I find it very easy to use.

I recently updated my store theme and the app stopped working but within 15 min chat with support this got it working again. So yes, I would recommend this app.

I have been looking for a review application for some time and a lot of them charge outrageous prices. However, this application has a great free plan to get you started and as you scale up it won't cost you an arm and a leg either!

The app is completely customisable and easy to use with a great user-friendly backend for you to navigate through, useful help guides and for when you get stuck reach out to their fabulous support team who are always happy to help you!

I love it and my customers love that I can offer them loyalty points for shopping with me over my competitors.

I found the program to be extremely useful, especially due to the exceptional customer service provided by Hana. Her patience was remarkable, as she not only guided me through each step with utmost clarity but also took the time to teach me carefully. Her dedication and assistance were truly invaluable in ensuring my understanding and success with the program.

The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time.

The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts.

If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.

Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!

So far, loving the app! There are lots of options to consider when setting up a program like this and I appreciate the guidance and help I've received from the chat feature. Most recently, Hana, has helped me and was able to answer each question promptly. Hana provided screenshots to help me navigate to the right screens for setting up the options I wanted.

I chatted with Prakash through the chat help feature.
He was able to help me find a solution to my problem quickly and efficiently.
I appreciate the helpful support!

Avada has the best products for Ecommerce. I have found almost everything I need to not only give my customers a smooth shopping experience, but allow me to have a smooth back-end experience. The Joy Rewards Program has a lot of features and allows for integration with other products, even if you're not an "all in for Avada" customer like me. The only thing I would recommend different, is possibly a mid-range plan between free and pro for new stores, such as myself. And they have the BEST CUSTOMER SERVICE! I was having issues with integration. Let the CSR know and he fixed it immediately!

it was so nice talking with Emily one of the group members of this astonishing project and assistant team, i really enjoyed more creating content to my audience and with them i have greater hope on the long run, now i have a clearer vision and greater motives to expand further, The customer service is just excellent , just worth the try.

I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!