Joy Loyalty Program & Rewards

Hana was such a pleasure to work with. She helped us set up a really simple and seamless way for customers to redeem their points, and also took the time to troubleshoot a few specific settings on our site.

Joy is a great app, really intuitive and flexible, and it has been a lovely addition to our store.

Hana was super friendly, easy to chat to, and clearly knew all the technical details inside out. She explained everything in a way that made sense and got things sorted quickly.

Really appreciate all her help, highly recommend!

I had a really great experience using the Joy: Loyalty Program app. The features are very useful and easy to set up, making it simple to manage loyalty programs for clients. The customization options are flexible and work perfectly with different store needs.

A special thanks to Hana for the amazing support — very quick, helpful, and always kind in guiding through every step. The support team truly makes the whole experience smooth and stress-free.

Highly recommend this app to anyone looking to build a strong loyalty program. It’s reliable, user-friendly, and backed by excellent support!

I have had so much frustration with this app, things are constantly broken everywhere, support not fixing the right things, they would randomly change how my discounts works, resulting in high amount of unexpected orders with redicious discounts, and the amount of blame-shifting is unbearable, instead of fixing the issue, they blame you for the mistake.

On the bright side this app does have the most comprehensive features based on what I researched compared to other loyalty apps.

Hana was incredibly helpful. She quickly understood the issue we were facing with a customer’s phone number verification and provided clear, easy-to-follow steps to resolve it.

She guided us through both possible solutions which made the whole process stress-free and simple.

Really appreciate how responsive, friendly, and knowledgeable she was throughout the conversation. Great support experience overall with the Joy team.

We've been using Joy for over a year now. It's user-friendly and easy to use + the helpdesk is always there in case you have a quick question or issue about customer points. Their rep Hana was very helpful and quick to answer my concern about overlapping buttons on our website :) Easy fix when you have the right type of help!

Joy app is good for loaylty program and bonus points, but you have to understand that it's more concentarted on small and medium size business. Joy less suitable for big companies.

Support team is very helpful. They answer fast and solve any issue, especially Sonny

They provide a great service and are very prompt on their responses. Sonny and Cody were very proactive in helping me resolve some technical issues, we recently switched over from Smile and we have ZERO regrets

Hana played a pivotal role in ensuring our new program was seamlessly integrated into Shopify. Her technical expertise and attention to detail during the setup process were outstanding.

I had an amazing experience with the Joy Loyalty app, but what really made the difference was the support especially Hana.

From helping me understand the referral flow, to guiding me through testing in sandbox mode, fixing issues with discount codes, checking integrations with Mailchimp, and even assisting with custom CSS to clean up the widget she went way above and beyond.

What I really appreciated is that she didn’t just give generic answers. She actually understood what I was trying to build (referral-only setup, French market, clean UX) and helped me execute it properly step by step.

Fast responses, very patient, super clear explanations, and genuinely proactive support.

Hana, you are amazing thank you again for all the help

The Joy Loyalty Program is fantastic! It’s easy to use and has already boosted our customer engagement.
A special shout-out to Alyssa for her incredible support. She patiently answered all my questions and helped me set up our rewards perfectly. Her quick and friendly assistance made the whole process effortless. Highly recommend Joy, especially for their outstanding team!