Reviews (1,713)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty and rewards program that boosts customer engagement and retention. They praise its user-friendly interface, ease of customization, and cost-effectiveness. The app integrates smoothly with Shopify and other e-commerce tools, offering extensive customization options. Exceptional customer support, with staff members like Tiana, Hana, and Audrey, is frequently highlighted for their prompt and effective assistance, including custom coding and quick troubleshooting. Merchants appreciate the comprehensive features and proactive customer service, making it a valuable tool for enhancing customer loyalty.
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Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.
it was my first time with you, realy amazing plugin, and the team as realy copprative, my recommendation is for every one
Great app and amazing customer support. I had a couple of things which needed changing and Hana was very helpful and sorted it out in minutes. If you're searching for a loyalty/rewards programme I definitely recommend Joy, in addition to being the best value loyalty programme, especially with the inclusion of VIP tiers, their customer support is also amazing.
Hana provided great customer service when setting up this app and was quick to answer all my questions!
We just switched over to Joy from a different loyalty program. It was a pretty painless switch overall, we were easily able to import the points from the old system into the new one. I had a few issue getting the rewards to show up on the POS (which turned out to be me just being oblivious and nothing wrong with the app), but I clicked on support and typed in my issue, within minutes Hana was able to point me in the right direction and we are fully up and running now! Highly reccomend this app for ease of use and excellent support.
Support is nice and prompt. App seems to work as designed in tests we did. Hopefully it boost sales.
Prakash was so helpful! I had a few questions when getting this set up and he was quick and happy to respond! Thanks so much for all of your help! :)
Service client réactif, je n'ai pas encore testé l'app mais ça semble être un bon rapport qualité prix.
I was not sure whether to use Joy or Smile and I am glad I chose Joy. I needed some help implementing parts to my store an Abby took care of it all! Thank you very much for a fast easy response!
SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT
Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.
Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users.
Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan.
As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better.
Best regards,
Daisy