Reviews (1,788)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

July 9, 2023

I've tried several loyalty programme apps and Joy is still my preferred choice as it is user friendly, the basic version is good enough for basic use while the premium version is quite affordable. Joy has responsive team whom will be online to attend to your enquiries within a short period of time which is a plus point. Sunny, one of Joy's team members is able to assist me with my theme integration and set up. Thank you for your assistance and I am truly glad to see the improvements Joy has made to its app over time. Can't wait to see what else Joy can offer in the long run!

beautepitstop
Singapore
10 months using the app
May 27, 2023

Really easy setup, takes a bit of practice but you can pick it up within 10 minutes. Customer service is also great! Appreciate Jasmine for helping me set up!

The Growing Muslim
United States
10 months using the app
June 3, 2023

Abby & Tech team quickly responded and helped me out with integration onto the pages i asked within 10 minutes! superb service and company!

Tropical Supplies North East
United Kingdom
10 months using the app
May 27, 2023

Just don't know how to describe it but this app on the bottom line is the best app the really helped me a lot and even helped me put the widget icon where I wanted with the help of the developers team I didn't need to do anything!!!!!! thank you very much!

VERSO QUALITY MATERIALS
Israel
10 months using the app
July 11, 2023

The app so far so good. I do wish they offer text size changes in free plans; Esther from the support team responds to my asks quickly!

Balanced Inspirations
China
10 months using the app
June 11, 2023

Great customer service experience and get great help from Lydia! This app has good features and satisfies our needs!

Leya Doll
Hong Kong SAR
10 months using the app
August 8, 2023

I needed some assistance with the app that I just installed and I received excellent customer service. Prakash was quick and very informative with helping me navigate the new app. I'm so excited to use it!

Pros and Cons Apparel
Canada
9 months using the app
October 23, 2023

Jasmine and Anivia were such a great help when it came to assisting me with my website questions. They were quick and readily available to help. They made sure that my needs for my business. Thank you so much!

Cosmic Energy Co. LLC
United States
9 months using the app
October 5, 2023

Really great customer service, very responsive and quick. New to using the app, but so far I love it! Lydia is fantastic and very helpful!

IDoll Music
United States
9 months using the app
May 23, 2023

El servicio de chat es el mejor que he tenido, atención rápida y muy atentos. Gracias Prakash por tu profesionalidad para resolver mis dudas y dejar el servicio de la web restaurado nuevamente.

COREX SPORT FITNESS
Spain
8 months using the app