Reviews (1,811)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

Edited August 5, 2023

Prakash was very helpful with my issue with Joy not showing up on my new Shopify Theme. The matter was resolved in minutes (less time than it's taking me to type this review!)
Thank you very much for you quick service and speedy response time!

Nailo Dice
United States
About 1 year using the app
September 11, 2023

Very useful features for a manageable monthly price. Customer support is incredibly fast. Emily helped me get everything setup properly and took the time to walk me through what I needed. Major upgrade from our previous app.

Holo Haven
United States
About 1 year using the app
February 22, 2023

The Joy app really works well and their support is spot on. Fast and friendly. Great job and kudos to the Joy team.

Lewis Bijoux
Netherlands
About 1 year using the app
May 8, 2022

amazing customer service very friendly, quick and kind. the app is so easy to install and edit. 10/10 recommend :)

Barnyard Glitter Co.
United States
About 1 year using the app
March 12, 2023

Excellent customer service! Usefull app. My service agent Hana was really helpful and patient!. I'm really happy with the app

Nojokefood
Malaysia
About 1 year using the app
May 4, 2023

I recommend all users try this APP and the online customer service is the greatest on the Shopify APP store. Thank you again.

Daygreen
China
About 1 year using the app
January 26, 2023

The service is smooth and straightforward. My advisor Hana was helpful. I would recommend dealing direct.

Pro Keeper Latvia
Latvia
About 1 year using the app
October 21, 2022

The best one so far! Its pretty easy to use and very complete app.
Hakeem kindly help me with the integrations.

Mr. Tommy
Mexico
About 1 year using the app
Edited March 2, 2023

the set up was quite easy thanks to abby, i will come back and make another review when its put in place

Da professional
St. Martin
About 1 year using the app
September 11, 2023

Works well. Customers have used the program a few times... it's up to you on how well or robust you make the program work for you...

Cosmic Toys N' Hobbies
United States
About 1 year using the app