Reviews (1,735)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its generous free tier and cost-effectiveness, enhancing customer loyalty and engagement. It features a user-friendly interface with customizable rewards and loyalty points, and integrates seamlessly with POS systems for improved online and in-store experiences. Exceptional customer support, particularly from staff members like Tiana, Hana, and Audrey, is frequently praised for responsiveness and effectiveness in resolving technical issues quickly. Merchants express confidence in the app's ability to boost business operations and customer satisfaction.

June 5, 2022

Prakash has fantastic customer service, very very fast and helpful staff and app :) Highly recommend

Nestry Candles
United Kingdom
12 months using the app
Edited August 3, 2022

Really great app and very helpful support team! Easy to set up. Liz and Candace, thank you! Great job! Extra : On 03/08 Tony helped me move the loyalty button, fast and great result! Thanks again!

Saevus-Nutrition
Netherlands
12 months using the app
July 28, 2022

This app is exactly what we need and customer service is simply the best. Easy to work with and immediately helped! Amazing

Commons Provisions
United States
12 months using the app
Edited April 10, 2023

Super Helpful! Got everything up and running for me. Looks like a super easy app to use. Thank you.

Update: We updated our Theme from an older version to the new 2.0 version and our rewards widget went missing! Abby responded to our message and solved the issue incredibly quick. Our customers didn't even notice that it was missing. Thank you Abby!

Chelsey Smith Cosmetics
United States
12 months using the app
April 18, 2022

great app and excellent support Jasmine , easy and intituive.
maybe if you can add an option to change point for products

beauty-skin-wholesale
Mexico
12 months using the app
Edited January 19, 2023

Esther was very helpful and solved my issue in not time. I will not hesitate to use the web chat again.

John Masters Organics
United Kingdom
12 months using the app
July 3, 2023

Liz from Avada helped me a lot. Within a few minutes my problem was solved. Thank you! The program is great.

Molivin
Netherlands
12 months using the app
Edited December 26, 2022

It works for me. Even though I used it for the past 2 weeks. I had problem but the support team helped me solve it so I think it deserver a 5 star rating. Thank you Esther.

ShopCorporis
Mexico
12 months using the app
July 8, 2022

Emily was amazing! Helped me quickly and made everything super easy to understand. Thank you so much Emily!

The Linton's Thrive
United States
12 months using the app
September 28, 2023

Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.

STEELY BOUTIQUE
United States
12 months using the app