Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordable, user-friendly, and customizable rewards system. They praise the customer service team for their quick and helpful responses. The app's flawless performance, ability to handle large order volumes without extra fees, and effective tracking and reporting features are also valued. Merchants find it beneficial for boosting customer engagement and retention. However, they suggest adding features like downloading point activities, scheduling customer balance backups, and offering points for referrals.

Edited March 9, 2023

I had an issue with the pop up referral reward on mobile devices and Prakash worked with me until I was satisfied with the appearance of my store. The issue was quickly resolved!

Infinite Treasures, LLC
United States
About 1 year using the app
Edited January 31, 2022

I texted for some help with the app and Roger was very helpful and everything was done quickly. I recommend the app.

SiAra Clothing Store, LLC
United States
About 1 year using the app
September 30, 2023

Excelenteeee!!!! =D

The K Beauty Store
Mexico
2 days using the app
Edited June 12, 2023

The reviews are true. Very easy to use. Customer Support assists you in less than 2 minutes. Hana was quick to answer my questions. They are always quick to help me recover my plug in every time I update my shopify theme.

Designs by Drea
United States
About 1 year using the app
June 26, 2022

searched for a user friendly app and found Joy. Hana was a godsend! Customer service is fast and accurate. I love the features and how I was able to personalize my rewards to match my store. Highly recommend.

Bags Society
United States
About 1 year using the app
February 22, 2023

The Joy app really works well and their support is spot on. Fast and friendly. Great job and kudos to the Joy team.

Lewis Bijoux
Netherlands
About 1 year using the app
Edited August 5, 2023

Prakash was very helpful with my issue with Joy not showing up on my new Shopify Theme. The matter was resolved in minutes (less time than it's taking me to type this review!)
Thank you very much for you quick service and speedy response time!

Nailo Dice
United States
About 1 year using the app
May 8, 2022

amazing customer service very friendly, quick and kind. the app is so easy to install and edit. 10/10 recommend :)

Barnyard Glitter Co.
United States
About 1 year using the app
April 6, 2023

Excellent app and really friendly staff. Thanks for your help with the integration, I look forward to all of the new developments.

Premier Darts
United Kingdom
About 1 year using the app
January 26, 2023

The service is smooth and straightforward. My advisor Hana was helpful. I would recommend dealing direct.

Pro Keeper Latvia
Latvia
About 1 year using the app