Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

October 3, 2023

I had a great experience with avada’s customer service. I contacted them through their website and got a reply from abby within seconds. She was very friendly, professional, and helpful. She answered all my questions and resolved my issue quickly and efficiently. She even help me reach the tech team to do my free plan problem. I was very impressed by her efficiency. She made me feel valued and satisfied as a customer. I would highly recommend avada and abby as the CS to anyone who needs a shopify app service online. Thank you, abby, for your excellent service! Perfectly done!

START3DP
Taiwan
5 months using the app
April 16, 2022

Thank you Fennic for helping me with my issues. You solved my issues and did it very quickly. best customer service.

SKModesty
United States
5 months using the app
February 17, 2023

Hana is really lovely. I enjoy the app so far. Very straightforward and easy to use. I'd say worth a try

Cuddle Baby Pink
Australia
5 months using the app
June 13, 2023

Great app! Jasmine and the team over at Joy have it figured out. Great Product and even better support!

Highspots.com
United States
5 months using the app
May 25, 2023

Thanks for Esther's help. Rapid response! The problem is that Shopify is asking for 100 characters review.

Nature's Basket - NZ
New Zealand
5 months using the app
August 8, 2023

Setting up the app is super easy and once you start the Premium plan it allows you to customize EVERYTHING! I had an issue with the widget not showing up on the website, so I contacted support through their chat. Esther was extremely helpful and figured out the problem in seconds! I will follow-up on the function of the rewards program as we are launching it soon!

Sonique Saturday
United States
5 months using the app
April 30, 2022

Thank you to Marcus who provided excellent help with helping to naviagate this site. It was actually very easy.

Timeless Reflections LLC
United States
5 months using the app
January 15, 2022

I love this app I use it for my online boutique it is sooooo easy to use customer service is fast and very helpful.

LaReine Maria
United States
5 months using the app
Edited December 30, 2021

Easy set up, love the support , they are super fast with responding to you, New stores download now!

BuhBeez Shop
United States
5 months using the app
November 2, 2023

Great App, quick responses and always able to sort out any problems
Abby was a very supportive customer rep

TARS Clothing Store
United Kingdom
5 months using the app