Reviews (1,731)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for its generous free tier and cost-effectiveness, enhancing customer loyalty and engagement. It features a user-friendly interface with customizable rewards and loyalty points, and integrates seamlessly with POS systems for improved online and in-store experiences. Exceptional customer support, particularly from staff members like Tiana, Hana, and Audrey, is frequently praised for responsiveness and effectiveness in resolving technical issues quickly. Merchants express confidence in the app's ability to boost business operations and customer satisfaction.
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I want to thank Esther for the prompt support!
I had some troubles with the trigger button in my Shopify store and she helped me with it.
the app is very convenient and did not cause any problems
Ik werd heel goed geholpen door hakeem, en dit heeft mij zeker vooruit geholpen, dankjewel hier voor.
Good application
Very useful app, with spectacular support, Hana helped me with some verifications which I could not do and in 5 minutes she had everything done, if I have any questions I will not hesitate to contact them. Highly recommended if you want put on the web a rewards program!
Was looking for information and accidentally opened chat box. Greeted by a very friendly support team member, Emily, who provided me with all the information I needed. Great customer service experience! That's how you build brand loyalty! Thanks!
Trés réactif, et le résultat y est merci beaucoup a Jasmine :)
This app is great considering its free, lots of great features and support are friendly as well. (I spoke to Prakash)!
I used this app for a rewards system for my store, liked it better than previous app I was using. Would recommend. Chat is 24/7 and Jasmine was a great help removing and adding extra features for free! Would recommend for creating good rewards system where you can make certain deals or adjust amount of points shopper get per dollar spend or transaction.
I use this app and I am satisfied with the function this far. I am satisfied with the customer support as well.
i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.
we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration.
after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently.
the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for.
their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.