Judge.me Product Reviews App

I had some issues downloading the review widget and star rating badge by myself. Abraão from Judge.me support team helped me with the downloads. The assistance I got was immediate and very helpful! Thanks again!

Great app for reviews. Their support team is outstanding.

I was in a hurry to save my reviews and get something else working. I installed Judge Me Reviews, made some selections, but it didn't seem to work. I contacted them, and they fixed it. Well, OK, not exactly. Reviews were showing up at the bottom of the page, not in the right column where reviews were supposed to go. They fixed that, too! Then I noticed, with a dark star color, I could not read "Write a Review" in black, and I asked if it could be white. They fixed that! This is pretty fantastic service for a free app! Who knows, I may upgrade to the $15/mo plan in the future. Hey, also they started showing some reviews I had not seen from Shop! Fantastic!

Amazing service! I am using the free tier and they made a bunch of wonderful customizations for me to make it look just right on my page. No work on my part! WOW

* UPDATE*

Since writing this review, I was directly contacted by the team which was quite sweet. You can tell they really care. I was informed that my concerns were valid and they have actually been working on an updated version of the navigation that will be widespread very shortly.

I was given early access to the new app, and it's so much better! I find it way easier to navigate and you can tell they really listened and addressed the issues with their navigation. And as mentioned, if you are still having a hard time finding something they are available 24/7 to help and I've never waited longer than 1 minute for someone to answer.

Honestly now I don't have any issues at all with judge.me, they're great and I'd recommend them to anyone with a shopify store wanting to add reviews.

***

(Previous review):
Look it's a helpful app and it does the trick for having reviews up on your site, however I do find their app is tricky to navigate even when upgrading to awesome. Customising the look and feel of emails is super confusing and hard to navigate. It seems like their whole layout is outdated and things are poorly organised.

That being said, their customer service is quick and helpful. I just wish they fixed up the app a little bit and it would save users + their staff time by not having so many questions to ask on how to use the thing.

Customer service = great
Review collection/automation = also great
App itself/customisation = not the clearest

I know there are quite a few review apps out there and I went with Judge.me as it is a tried, true, and highly rated solution. I started with the free plan until I got enough traction to warrant the paid version, which is still very cost effective. Not only has the product been solid and has loads of features, but I had an issue with something displaying that I did not want and Don responded within a half hour at 11PM PST. I certainly wasn't expecting a resolution that evening, but Don took care of it right away. Great customer service and product!

Customer service is BEYOND believable. Imagine messaging on a Friday evening and immediately getting a response with a resolution? Yup, for real!

It's been great so far. Support was very helpful with a customization request and did it within a few minutes of my request.

Really easy to use, great customer service

Very easy to set up, and very helpful and FAST support response for the few remaining questions I had!