Reviews (586)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting presale conversion rates and simplifying the pre-order process on Shopify. They appreciate its quick setup, user-friendly interface, and ability to handle complex customizations smoothly. The app integrates seamlessly with Shopify, enhancing reliability. Exceptional customer support, especially from team members like Anne, Dan, and Vitalii, is frequently praised for its responsiveness and helpfulness. Merchants value the app for its comprehensive features and adaptability to specific business needs.

May 18, 2023

Very fast response. Highly recommended to anyone looking for pre-order app. It is easy to use and I had good customer support from Vitalii.

Flux Outfitters
Canada
6 months using the app
Kaktus replied May 26, 2023

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you received a fast response and had a good experience with our customer support team, particularly with Vitalii.

We greatly appreciate your recommendation to others who are looking for a pre-order app. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
KaktusApp team.

May 4, 2023

I've just installed the plugin and I'm still exploring it, but it does the needed job and I'm impressed with the brilliant customer support. Very supportive and responsive.

SasCorner
Egypt
6 months using the app
Kaktus replied May 16, 2023

Thank you for your feedback! We're glad to hear that our plugin is already doing the job you need and that you're impressed with our customer support.

As you continue to explore the plugin, if you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and ensure your experience remains positive.

Thank you for your support, and we appreciate the opportunity to serve you!

Best regards,
KaktusApp team.

Edited January 19, 2024

Very fluid, fast and efficient conversation, nice service

Shinyst
Spain
6 months using the app
December 15, 2022

Great app - really helpful support. Highly recommend it! Super user friendly and works well with my store

One & Aum
Australia
6 months using the app
Kaktus replied May 11, 2023

Thank you for your positive feedback about KaktusApp and for recommending our app to others! We're glad to hear that our app has been helpful for your store and that you found it easy to use.

We're happy to hear that our support team was able to assist you and meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you again for choosing KaktusApp!

Best regards,
KaktusApp team.

January 31, 2023

Great customer service via chat. First pre-sale is up and it was easy to setup. Thank you for the help today.

Pen Pal Adventure Book
United States
6 months using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with our app and support team! We are thrilled to hear that you found it easy to set up your first pre-sale, and that our support team provided great customer service via chat.

We are always here to help and ensure that our customers have the best experience possible with our app.

Thank you for choosing KaktusApp!

Best regards,
KaktusApp team.

May 26, 2023

Great! Easy to get set up, support very helpful. Does just what I wanted - highly recommend (and I have tried other similar apps!!).

Yummikeys
United Kingdom
6 months using the app
Kaktus replied May 26, 2023

Thank you for your wonderful feedback! We're thrilled to hear that you found our app easy to set up and that our support team was very helpful.

We're delighted to know that our app does exactly what you wanted. Your recommendation means a lot to us, especially considering that you have tried other similar apps and found ours to be the best fit for your needs.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
KaktusApp team.

March 20, 2023

Easy and straight forward but effective. Would recommend for someone looking to have a free option that lets you choose what you want to do.

Double Vision Brewing
New Zealand
6 months using the app
Kaktus replied May 12, 2023

Thank you for sharing your positive feedback with us. We are glad to hear that you found our app easy and straightforward to use, and that it's effective for your needs.

We are also pleased to hear that you would recommend our app to others. Your recommendations are important to us, and we appreciate your support.

Please do not hesitate to reach out to us if you have any further questions or require any assistance.

Best regards,
KaktusApp team.

May 13, 2023

Very fast response, even overnight. Identified and resolved technical issues quickly. Agent was kind and pleasant to communicate with. Awesome support and service. Love this AMAZING APP!

ledinhdy
United States
6 months using the app
Kaktus replied May 16, 2023

Thank you so much for your feedback! We're thrilled to hear that our response time was fast, even overnight, and that we were able to quickly identify and resolve the technical issues you encountered. We're also delighted to know that our agent was kind and pleasant to communicate with.

Thank you for your kind words about our support and service. If you have any further questions or need any more assistance, please don't hesitate to reach out.

Thank you for choosing our app, and we appreciate your positive review!

Best regards,
KaktusApp team.

August 29, 2023

Easy to use and step by step instructions. Customer service was fast and fixed my problems immediately. Really we done app! Nice design and multiple options to fit exactly what you are looking for.

Bart's Taping Tools
Canada
6 months using the app
July 22, 2023

Once I understood how to navigate through the app, it was pretty easy to use. I haven't had a person use the presale option yet but I'm excited to see it in action.

Genethosclothing
United States
6 months using the app