Reviews (586)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting presale conversion rates and simplifying the pre-order process on Shopify. They appreciate its quick setup, user-friendly interface, and ability to handle complex customizations smoothly. The app integrates seamlessly with Shopify, enhancing reliability. Exceptional customer support, especially from team members like Anne, Dan, and Vitalii, is frequently praised for its responsiveness and helpfulness. Merchants value the app for its comprehensive features and adaptability to specific business needs.

October 25, 2023

Great and fast help!! :)

Once Upon A Polly
United Kingdom
6 months using the app
September 6, 2023

Very easy to set up, and the support team is very helpful.

Talismania Jewelry
United States
6 months using the app
June 30, 2023

Works as advertised, and there is great live chat support where they will fix issues you may have for you.

Snap Ships Tactics
United States
6 months using the app
Kaktus replied July 13, 2023

Thank you for your feedback! We're pleased to hear that our app works as advertised and that you found our live chat support helpful in resolving any issues you encountered.

We greatly appreciate your support and recognition of our efforts. If you have any further questions or need any assistance, please don't hesitate to reach out.

Thank you for choosing our app and for your support!

Best regards,
KaktusApp team.

December 15, 2022

Great PRE ORDER app and customer service was very helpful!!
Highly recommend and very easy, customizable for your certain products.

Primitive Performance Auto
Canada
6 months using the app
Kaktus replied May 11, 2023

Thank you for taking the time to leave a positive review of KaktusApp. We're glad to hear that our app met your expectations and that our customer service team was helpful. We always strive to provide our customers with a user-friendly and customizable app that meets their unique needs.

If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're always here to help.

Best regards,
KaktusApp team.

August 12, 2022

Very easy to navigate and excellent customer service, they were extremely helpful with any questions I had!

Museum of London
United Kingdom
5 months using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with our app. We're thrilled to hear that you found our app easy to navigate and that our customer service team was able to provide you with excellent assistance for any questions you had.

We're glad to know that our app and support team met your needs. Thank you for choosing KaktusApp as your pre-order solution.

Please don't hesitate to reach out to us if you have any further feedback or suggestions.

Best regards,
KaktusApp team

July 6, 2023

Andrian è stato gentile ed ha risolto il problema; ha comunicato anche nella mia lingua ed è stato comodo. Grazie

Stelline a Pois
Italy
5 months using the app
Kaktus replied July 13, 2023

Grazie per il tuo feedback! Siamo lieti di sapere che hai trovato Andrian gentile e che ha risolto il tuo problema.

Se hai ulteriori domande o hai bisogno di ulteriore assistenza, non esitare a contattarci. Siamo qui per garantire il tuo continuo successo con la nostra app e per fornirti il supporto necessario.

Grazie per aver scelto la nostra app e per il tuo supporto!

Cordiali saluti,
Il team di KaktusApp

October 6, 2023

Great customer service

Cranks & Coffee
Denmark
5 months using the app
Edited March 21, 2023

Great Pre-Order App with customizable buttons and notifications. Prompt and knowledgeable installation support. Thank you.

Parks Shoe Company
United States
5 months using the app
Kaktus replied May 12, 2023

Thank you for sharing your positive feedback with us. We understand that setting up new apps can sometimes be challenging, and we strive to make the process as smooth and easy as possible for our users.

Please do not hesitate to reach out to us if you have any further questions or require any assistance. We are always here to help.

Thank you again for your support and positive feedback.

Best regards,
KaktusApp team.

December 2, 2022

Was super patient while I figured out how to fix my issue. Great service! Way more clear regarding the integration and steps on how to get the pre-order link to show up on the user website

FUFAN
United States
5 months using the app
Kaktus replied May 11, 2023

Thank you for leaving us a positive review! We're happy to hear that our customer service team was patient and able to assist you with your issue. We always strive to provide clear instructions and guidance to our customers to make the integration process as smooth as possible.

If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.

Best regards,
KaktusApp team.

March 8, 2023

Super fast and helpful customer service. Literally installed the app and was offered support within minutes. Highly recommend.

THIGH | PRO
United States
5 months using the app
Kaktus replied May 12, 2023

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our customer service and that our team was able to offer you help within minutes of installing the app.

Your recommendation means a lot to us and we appreciate your trust in our app. Please do not hesitate to reach out to us if you have any further questions or require any assistance. We are always here to help.

Thank you again for your feedback and support.

Best regards,
KaktusApp team.