Reviews (585)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting presale conversion rates and simplifying the pre-order process on Shopify. They appreciate its quick setup, user-friendly interface, and ability to handle complex customizations smoothly. The app integrates seamlessly with Shopify, enhancing reliability. Exceptional customer support, especially from team members like Anne, Dan, and Vitalii, is frequently praised for its responsiveness and helpfulness. Merchants value the app for its comprehensive features and adaptability to specific business needs.

August 18, 2023

So easy to install and their team is so helpful every step along the way. Liubava is amazing and is the person who helped me, which became a super easy and quick fix.

wildgroats
United States
About 1 month using the app
July 26, 2023

wonderful support and super easy to personalise our site. great step by step process and you are able to duplicate your 1st step up for another product making it super fast to create pre orders on multiple products. highly recommend this app.

Montique
Australia
About 1 month using the app
September 18, 2023

love it! Chat support is best.

Doo Dah Apparel
United States
About 1 month using the app
December 15, 2022

this is helpful for me since my website did not come with a pre order feature. It is nice there is customer support as well.

NTK
United States
About 1 month using the app
Kaktus replied May 11, 2023

Thank you for your positive feedback on KaktusApp. We're glad to hear that our app has been helpful in adding a pre-order feature to your website, and that our customer support team was able to assist you with any questions or issues you had.

If you have any further questions or need any assistance, please don't hesitate to contact us.

Best regards,
KaktusApp team.

December 29, 2022

User-friendly interface. Step by step instructions which help you set-up your pre-sale option smooth as a butter. The custom option helps you to go through differesnt designs, you can choose from one.

Esteemed.Spot
India
29 days using the app
Kaktus replied May 11, 2023

Thank you for your positive feedback! We are delighted to hear that you found our interface user-friendly and that our step-by-step instructions helped you set up your pre-sale option smoothly.

At KaktusApp, we strive to provide our customers with the best experience possible and we're thrilled to hear that we were able to meet your expectations.

Best regards,
KaktusApp team

January 21, 2023

Quick and helpful customer service. Submitted a ticket and they fixed the error right away. Love that my customers can pre-order now.

Wine Wash Co.
United States
28 days using the app
Kaktus replied May 11, 2023

Thank you for taking the time to share your positive experience with our app and support team! We are thrilled to hear that you found our customer service to be quick and helpful in fixing the error you encountered.

Please do not hesitate to reach out to us if you have any further questions or concerns. We are always here to help and ensure that our customers have the best experience possible with our app.

Best regards,
KaktusApp team.

July 12, 2023

Amazing customer service, i had a query and it was solved very fast. The app is extremely simple to use too.

My Store
United Kingdom
26 days using the app
Kaktus replied July 21, 2023

Thank you for your kind words! We're delighted to hear that you had an amazing experience with our customer service and that your query was resolved quickly.

We're also glad to know that you find our app extremely simple to use.

If you have any more questions or need further assistance, please feel free to reach out. We're here to support you and ensure you have a fantastic experience with our app.

Best regards,
KaktusApp team.

August 30, 2023

It was actually pretty easy to set up. I was confused at first but then it became pretty intuitive.

I had a hiccup in gettting the widget to finally activate but even at 6:30EST there was a customer service rep in the chat ready to help me.

Liubava went to work, fixed the problem and it popped right up! I'm hoping for great things now! :)

Kitty in the Box
United States
24 days using the app
September 5, 2023

Customer service 100/10! Sorted my issues straight away!!! :)

Kieki The Label
New Zealand
23 days using the app
October 9, 2023

Great customer support, fixed my problem within a few minutes.

SPIRIT KINGDOM
United Kingdom
22 days using the app