Overall rating
3.8
Counts per rating level
  • 45% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers.
We would also add that the customer service has always been responsive, and the ship times are very reliable.
KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Mark Lindsay Collection
United States
10 months using the app
Kin Custom replied February 27, 2024

Hi Mark Lindsay Collection,

Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

February 13, 2024

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

blessedfootforward
United States
About 1 year using the app
Kin Custom replied February 22, 2024

Hi Blessedfootforward,

Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

September 13, 2023

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

Footelli
United States
About 1 year using the app
Kin Custom replied March 11, 2024

Hi Footelli,

Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

May 24, 2023

App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.

Rashaad Black
United States
About 2 years using the app
Kin Custom replied August 23, 2023

Hi Rashaad,

We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection!

-Kin Custom

January 30, 2024

Great service and great app. I would highly recommend

Flossiphy
New Zealand
Kin Custom replied February 22, 2024

Hi Flossiphy!

We are loving your beautiful and vibrant floral designs! They look wonderful on your store. Thank you for leaving us a review, we sincerely appreciate your time!

Kindly,
Kin Custom

April 9, 2019

I love the app. Very easy to use. Great variety of products with design gallery. I highly recommend it.

Print Mode Boutique
United States
Over 3 years using the app
Edited January 15, 2021

Dear Kin Custom - You are phenomenal at what you do and have opened up the door for my business! I respect and honor you for your accomplishments as an organization... The CUSTOM BRANDING SETS you offer for only $1.99 per order paired with the print quality is setting me up to be a DANGEROUSLY COMPETITIVE BRAND. I am VERY PLEASED and satisfied with your products, which is why I leave you with a 5 STARS!!! HOWEVER!! I am interested in establishing a relationship with someone at the company. So far, it has been NOT POSSIBLE to get ahold of someone. May I please request a call? I humbly wish to establish a business relationship with a director at your organization. It would mean a lot to me as I have intentions for a long-term and profitable relationship with you. Please email me when you have a chance to set up short 15-minute phone conversation. Respectfully, Connor Griggs - CEO of Tropical Tundra - www.tropicaltundra.com - support@tropicaltundra.com

Tropical Tundra
United States
Almost 3 years using the app
Kin Custom replied January 19, 2021

Hi Conner!
We appreciate the review and congrats on growing your business, we like your style.

At Kin Custom, we pride ourselves on our quality, handmade-to-order merchandise, and our timely average 3-business day production. And, depending on the shipping method, we can get your designed merchandise to your customers quickly. We also are excited to offer all our customers use of our .csv import feature that efficiently allows for organized drop shipping and up to 45% discounts for every order placed!

We thrilled you love our custom branded packaging and that you are growing. We are glad our custom branding sets help you build a consistent brand.

We apologize on our delayed Customer Experience responses and are quickly working through all our inquiries. With this said, we are excited that you love our merchandise, and we love your loyalty. Please look out for an email, as we will be sending one today.

Again, we cannot thank you enough for your business and we are excited to see what you design next.

-Kin Custom

February 25, 2021

I've had nothing but a great experience with this company. Their products are amazing as far as quality. I can't get over the samples I've ordered and I'm really happy with the reviews I'm getting. Shipping is always pretty fast. I've never really had to contact customer service for a serious issue yet. The one time I did have a question about the app they got back to me within 48 hrs which I find is reasonable. Overall I'm loving this app and its products.

Amoureux Boutique
United States
About 2 years using the app
Kin Custom replied March 2, 2021

Hi Amoureux Boutique!

We first want to thank you for your business! We are excited that you are happy with our handmade, quality apparel, shoes, and accessories! We pride ourselves on our quality and fast production times!

Most importantly, we appreciate you and glad you enjoy our sample program. Please remember, once you are pleased with your sample you will qualify for our discount program where you can save up to 45% on any purchase uploaded using our universal .csv starting at $60 (15%off).

Again, we can't thank you enough for your business and we are excited to see what you design next!

-Kin Custom

Edited March 23, 2021

I should have read the reviews before I started to deal with this company. I order a sample that came half printed!! I sent an email to them to have this fixed I truly hope they don't take a long time to fix this as many of my customers are waiting for me to launched this design. So far I haven't had any issues so never had to contact them about something like this but from these reviews it look like I won't hear from them no time soon which is very unfortunate because I actually like how my products have been coming out. I should have known something was gonna be wrong because this order took way longer then usual to arrive. My products are worn by some of the biggest names in reggae music as well as featured in some of their music videos so I can not have misprints or in this case a half printed product. Please fix this ASAP so I can change my 2 star rating to a 5 star rating. **UPDATE**
They said they are going to help fix the issue which I appreciate because as I said this is the first time I've had an issue. I would suggest maybe an online chat feature for better customer service interaction but other then that things run pretty smoothly from design to shipping. I look forward to launching my newest collection.

Jah Love Shop
United States
Almost 2 years using the app
Kin Custom replied March 22, 2021

Hi Jah Love Shop!

We are so sorry to hear that you had a poor experience with this order. We see that our Customer Experience Team was able to assist and issued a full refund for the misprinted item. We greatly appreciate your business and the opportunity to turn this experience around for you!

-Kin Custom

Edited March 19, 2021

I planned on using KC for most of the products in my store but unfortunately, I am unable to upload my logo so I can’t have my own branding on them. When I try to upload the file ( 120 kb png, but I tried using jpg, too) it doesn’t do anything, just spinning. I tried using Chrome and Safari without any success. :( I am really looking for a solution! UPDATE: I got help from a very helpful lady and now my brand logo is already added. Can't wait to use their service! :)

Belle Coccinelle
Hungary
Almost 2 years using the app
Kin Custom replied March 15, 2021

Hi Belle Coccinelle!

Thank you so much for giving Kin Custom the opportunity to be your custom print and dropship provider! We are so sorry you are having difficulties uploading your logo! It is super easy and you can find a detailed video of the instructions in section 3:05- 3:45 Custom Branding here:https://knowledge.kincustom.com/knowledge/print-guide

If you are still having trouble after watching the video, please open a ticket with our dedicated Customer Experience team and they will be more than happy to assist! https://www.kincustom.com/page/contact-us

-Kin Custom