Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

September 30, 2022

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

Yoga Hero
Singapore
About 2 years using the app
Klaviyo replied October 3, 2022

Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.

March 25, 2019

Klaviyo is awesome!!! I love it. Easy to use, easy to navigate. All in all it takes 2 seconds to upload lists, create campaigns. 10/10!!!!!!!!!

Dream Dribble, LLC.
United States
2 months using the app
April 28, 2020

I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.

Canadian Sanitizer
Canada
Over 3 years using the app
July 1, 2018

Loved Mailchimp but started to get frustrated with the way their lists work - became too much to manage.

We discovered Klaviyo after a month of messing around with Drip as an alternative to mailchimp.

Klaviyo is kind of the 'killer-app' as far as we're concerned with regards to email.

It combines the usability of mailchimp with the fine tuning of Drip via flows and automation.

Best all around email app in our opinion and improving all the time.

Coaqua
New Zealand
2 months using the app
May 4, 2019

I used this app to help me recover abandoned carts and its already gotten me a ton of money that would have otherwise been lost! Also starting to use it for the email campaigns and loving it even more!!

Pets Gear Mart
United Kingdom
2 months using the app
May 11, 2020

So far it works well. We would like to use its features but we don't have enough time yet. As long as the app is free with offering basic features, we still use it instead of paying for other apps but missing the chance to utilize the tool. Good work team!

SmartChoi4U
United States
Over 3 years using the app
April 25, 2019

This app is user-friendly and quite an impressive marketing tool. Email marketing is truly powerful.

SigyeStore
United States
2 months using the app
November 12, 2019

i love Klaviyo for its ease of use even for someone who knows little about creative. As a small business owner and an entrepreneur, this tool is must have to grow your email marketing. It also has many marketing automation.

DroneCosmo
United States
2 months using the app
August 14, 2019

I was hearing about Klaviyo from several successful peers, and at the same time, disenchanted with our declining mailchimp performance. I made the switch and WOW to the deep customization. A lot of great tutorials & the platform is very user friendly.

YES Cacao
United States
2 months using the app
January 4, 2020

Extremely user friendly for a beginner. Having just launched my store in October, being a one man team learning all aspects of the business, Klaviyo is priceless for me.

Cullen Wayne
Philippines
2 months using the app